Jobs at Priority (prioritycommerce)

Lead end-to-end delivery of complex, cross-functional technical programs. Align product, engineering, and design on roadmap and architecture, manage dependencies and risks, mentor program teams, and drive scalable, customer-focused program strategies to achieve measurable business outcomes.

Lead end-to-end delivery of large, complex technical projects across multiple teams. Manage stakeholders, risks, and project documentation using tools like Jira and Confluence. Ensure quality, compliance with PMO governance, and alignment to organizational objectives.

Lead QA responsible for all testing (functional, regression, performance, integration, system, acceptance), test planning, strategy, estimation, and reporting. Act as SME for assigned module, participate in design meetings, support agile practices, own feature quality through UAT and production tracing, and manage/mentor the QA team while collaborating with development, product, and support.

Monitor and support file transfer processes and data flows, troubleshoot transfer failures and connectivity issues, run daily MFT operations, follow SOPs/escalations, assist senior engineers with root cause analysis, participate in system health monitoring, maintain operational documentation, and contribute to automation initiatives.

Perform client onboarding and enrollment, conduct KYC/CIP/OFAC verifications and due diligence, resolve verification rejections, validate client authorizations, monitor transactions for fraud or suspicious activity, and support compliance reporting and monitoring processes.

Entry-level chargeback analyst responsible for daily chargeback reporting, managing exception email inboxes, responding to bank partners, reviewing MX chargebacks, assisting with retrievals and disputes (Visa, GMAP, VCMP, Pin Base), enforcing policies, and notifying management of incidents. Shift transitions from evening to day.

Design, develop, test, deploy, and support scalable Java-based backend services and microservices for a payments platform. Implement secure API integrations, participate in architecture reviews, mentor junior engineers, troubleshoot production issues, and ensure compliance with security and regulatory standards such as PCI DSS.

Facilitate Agile ceremonies, enforce Jira data hygiene, manage release checklists and status signaling, identify and escalate blockers, and drive team predictability and transparent reporting to stakeholders.

Provide application support by resolving product issues across their lifecycle, collaborate with engineering and development, maintain and tune databases in high-availability environments, follow processes for support and maintenance, work on-call/rotational shifts, and communicate status to stakeholders.

Operate and support AWS-based cloud infrastructure (EC2, RDS, S3, EKS, Lambda, EMR); monitor availability, manage incidents to meet SLAs; assist production deployments across public/private clouds; ensure security, standards and fintech compliance; and collaborate with engineering teams to improve monitoring and operational practices.

Support SMB compliance across card acquiring, issuing, and ACH. Conduct due diligence, monitor Visa/Mastercard/Amex/Discover/NACHA programs, perform AML/BSA/OFAC reviews and fraud investigations, manage merchant registration and reporting, support audits, maintain SOPs, and collaborate with sponsors and internal teams.

Provide voice-based customer support for US customers, communicate professionally, own and escalate issues, maintain product knowledge, handle distressed customers, work night shifts, and type at least 35 wpm.

Facilitate Agile delivery for software teams, enforce Jira data hygiene, run ceremonies, manage release checklists and status signals, escalate blockers to Senior TPMs, and drive team predictability and EPMO data governance.

Provide US-focused voice customer support by communicating professionally, owning and escalating issues, maintaining product knowledge, handling distressed customers, working night shifts, and meeting typing and attendance requirements.

Perform client onboarding and KYC/CIP/OFAC verifications, resolve rejections, validate client authorizations, and monitor transactions for suspicious or fraudulent activity. Maintain accurate reporting and compliance documentation.

Provide professional, on-point voice customer support for US customers: relay information, take ownership and escalate issues, maintain up-to-date product knowledge, communicate issues to managers, handle distressed customers, and work night shifts six days a week.

Calculate and analyze commissions, adjustments, and partner onboarding. Validate large datasets, maintain residual payment schedules, collaborate with Finance/Accounting and IT to resolve calculation errors, produce ad-hoc reports and dashboards, monitor revenue portfolios, recommend process improvements, and handle commission inquiries and partner updates.

Lead and run a 24×7 CloudOps organization owning L1-L3 support, incident response, change/release execution, RunBook and governance hygiene, audit evidence, queue routing, and SLA performance. Manage Senior Leads, workforce planning, and cross-team coordination with CRE, Cloud Engineering and DevOps while driving operational readiness, security/compliance, and continuous improvement.

Design, own, and deliver scalable production data pipelines and platform components for reporting and analytics. Lead complex initiatives, improve data quality and observability, optimize performance, mentor junior engineers, and collaborate with stakeholders to ensure production-ready, maintainable solutions.

Lead and manage a team of analysts across shifts to meet SLAs and KPIs, drive process improvements and training, handle merchant escalations and incident response, coordinate with product and compliance, and conduct coaching and performance appraisals.