Jobs at Priority (prioritycommerce)

Leads enterprise sales growth across multifamily and HOA markets, owning revenue targets, pipeline performance, forecasting, strategic deal closing, and sales operations. Recruits, coaches, and scales SDR and account executive teams while establishing repeatable sales processes, CRM discipline, and KPI accountability. Partners cross-functionally with Finance, Operations, Implementation, Customer Success, Product, and Marketing on pricing, proposals, customer handoffs, positioning, and growth initiatives.

Own strategic enterprise customer relationships for Prisma, driving retention, platform adoption, revenue expansion, and measurable client outcomes. Build executive and operational stakeholder relationships through frequent in-person engagement, lead business reviews, monitor account health, identify upsell and cross-sell opportunities, coordinate cross-functional issue resolution, maintain CRM intelligence, and improve customer success processes and reporting.

Leads and develops Customer Success Managers and Onboarding Specialists while owning client retention, product adoption, onboarding quality, account health, and revenue outcomes. Coaches teams through renewals, escalations, executive conversations, and growth opportunities. Uses KPIs, CRM visibility, customer feedback, and performance data to improve execution. Partners with Sales, Product, Support, and Operations to resolve issues and strengthen the end-to-end client experience.

Manages one or more full-stack engineering teams responsible for merchant payment capabilities. Owns hiring, coaching, performance, delivery, technical standards, operational health, incident response, reliability, and legacy modernization. Partners with product, design, QA, SDET, and senior technical leaders to deliver .NET and Node.js systems predictably. Requires technical depth in APIs, Kafka, observability, resilience, and regulated payments environments, with accountability for team outcomes and sustainable execution.

Site Reliability Engineer responsible for maintaining availability, performance, and recoverability of payment, payables, and banking platforms. Duties include building monitoring and alerting, responding to incidents, facilitating postmortems, defining SLIs and SLOs, writing runbooks, automating infrastructure and CI/CD processes, supporting safer releases, and testing failover and disaster recovery. The role requires AWS, Kubernetes, observability, scripting, infrastructure-as-code, Linux, networking, and production on-call experience.

Embeds security across the software development lifecycle by leading threat modeling, security design reviews, application security assessments, red-team exercises, and secure architecture guidance. The role drives adoption of SAST, DAST, and SCA tooling, strengthens CI/CD and cloud security, supports fintech regulatory compliance, and advises engineering and product leadership on prioritized security risks.

Own strategic partner relationships within the payments ecosystem, serving as the primary contact for high-value accounts. Responsibilities include resolving operational issues, coordinating cross-functional teams, monitoring KPIs, preparing reports, supporting commission and residual reporting, enabling product rollouts, managing escalations, and driving retention, renewals, upselling, cross-selling, and account growth. The role requires payments industry expertise, strong communication, and travel for partner meetings and events.

Analyzes revenue, commissions, pricing, billing, interchange rates, and operational KPIs. Builds dashboards and reporting, validates data across Salesforce, Tableau, and BI systems, supports pricing and residual payment recommendations, and identifies process improvements. Partners with Finance, IT, and Operations to improve data quality, streamline workflows, document procedures, and provide accurate insights for leadership decision-making.

Leads full-cycle corporate recruiting, primarily for technology roles, from strategic workforce planning and candidate sourcing through interviewing, offer negotiation, and onboarding support. Partners with senior leaders and hiring managers, builds diverse talent pipelines, strengthens employer branding, tracks recruiting metrics, and advises on talent acquisition strategies. The role requires strong networking, assessment, communication, negotiation, and Applicant Tracking System skills.

Manage and expand relationships with mid-market and enterprise payables clients. Lead onboarding, strategic account planning, business reviews, performance analysis, and growth initiatives while serving as a trusted advisor. Collaborate with Sales, Product, Engineering, Compliance, and Marketing to improve customer outcomes, product development, and internal processes. Maintain Salesforce records, provide thought leadership, monitor industry trends, and represent the company at industry events.

Owns strategic commercial opportunities from executive or partner introduction through contract execution and onboarding handoff. Coordinates deal plans, stakeholders, contract redlines, pricing, compliance, treasury, risk, and operational requirements. Supports client negotiations, maintains deal momentum and CRM documentation, resolves cross-functional issues, and ensures prospects understand money-movement responsibilities before signing. Partners with executives, sales, legal, compliance, finance, treasury, operations, and onboarding teams on complex fintech, payments, banking, and treasury opportunities.

Own the strategy, roadmap, and execution of Priority’s payment terminal and equipment portfolio across Clover, Dejavoo, and Valor. Lead Agile product delivery, write requirements, prioritize backlogs, manage payment and hardware integrations, oversee device certification and lifecycle management, and establish product KPIs. Partner cross-functionally with engineering, operations, risk, support, marketing, sales, and external partners to improve merchant experiences, commercialization, compliance, and product growth.

Own the strategy, roadmap, requirements, lifecycle, and adoption of Priority Commerce Engine platform APIs across payments, banking, treasury, onboarding, transactions, and financial operations. Partner with Product, Engineering, Architecture, and developer teams to define API behavior, manage versioning and migrations, prioritize platform investments, and drive cross-product adoption. Translate complex financial capabilities into clear product decisions while tracking customer, developer, and business outcomes.

Leads technical direction for the Partner Services engineering area while remaining hands-on with mission-critical financial systems. Owns architecture roadmaps, ADRs, observability, reliability, security, technical investment, OKRs, and KPIs across multiple teams. Leads major incidents, drives AI-native engineering practices, partners with product and executive stakeholders, participates in architecture governance, and mentors engineers at every level. The role requires strong payments or banking familiarity, executive communication, and extensive technical leadership experience.

Sells payroll, merchant services, and related financial technology solutions by phone and through occasional local and industry events. Responsibilities include outbound prospecting, inbound lead qualification, relationship development, objection handling, deal closure, CRM maintenance, pipeline management, and meeting sales targets. The role requires strong communication, sales resilience, product knowledge, and the ability to engage both prospective and existing customers.

Analyze transaction, merchant, and portfolio data to detect credit, fraud, and operational risks. Build dashboards, reports, models, and automated workflows using SQL, Snowflake, Tableau, and related tools. Support underwriting improvements, chargeback and dispute remediation, portfolio segmentation, regulatory requests, and audit documentation. Collaborate with product, engineering, compliance, fraud operations, and data teams, and present actionable findings to management.

Owns day-to-day fraud and credit risk monitoring across banking, treasury, and card issuing programs. Responsibilities include alert investigation, case resolution, loss mitigation, credit exposure management, rule and scoring-model calibration, chargeback monitoring, risk reporting, partner-bank communication, and collaboration with product, engineering, and compliance teams. The role also establishes monitoring procedures and prepares the program to scale analyst support.

Drive enterprise and middle-market sales growth for commercial payables and lending solutions. Responsibilities include market analysis, sales strategy, prospecting, relationship management, partner development, pipeline management, CRM administration, sales reporting, negotiation, and deal closing. The role requires consistently exceeding quotas, expanding revenue, developing strategic relationships, and serving as a product expert across the company’s financial technology solutions.

Leads technical strategy and architecture for a multi-team billing engineering workstream supporting payments, banking, treasury, and financial settlement. Remains hands-on while owning architecture roadmaps, ADRs, reliability, observability, security, AI-native engineering practices, technical investment, and business outcomes. The role partners with senior engineering and product leaders, manages high-stakes incidents, strengthens engineering maturity, and mentors engineers at every level.

Analyzes customer behavior, service interactions, transactions, and business trends to identify churn risks and retention opportunities. Develops customer health indicators, dashboards, reports, and scorecards; performs root-cause and retention analysis; and translates findings into actionable recommendations. Partners with Client Service, Sales, Operations, Product, Technology, and leadership teams to support proactive outreach, improve customer processes, automate reporting, and strengthen customer retention strategies.