Jobs at Priority (prioritycommerce)

Owns operational and regulatory MIS reporting for payment operations, including transaction, reconciliation, performance, and management reports. Analyzes payment data, develops KPI dashboards, identifies risks and process gaps, automates reporting, improves data quality, and supports forecasting. Partners with Finance, Risk, Compliance, Product, Engineering, and Support teams, manages reporting escalations, audits corrective actions, documents SOPs, and serves as an operational subject matter expert.

Owns product strategy and delivery for secure payments infrastructure. Leads card payment lifecycle capabilities, including authorization, clearing, settlement, chargebacks, fraud prevention, authentication, and risk controls. Partners with engineering, card networks, platform teams, and integration partners to define requirements, review architecture, prioritize backlogs, manage sprints, ensure QA and release readiness, and deliver scalable payment products.

Provides professional voice-based customer support by communicating information, resolving and following up on issues, escalating when needed, maintaining product and business knowledge, and reporting recurring problems to management. The role requires strong US English communication, cultural awareness, typing proficiency, accountability, customer de-escalation skills, and availability for night shifts. Customer support experience in US banking or financial services is preferred.

Own security and application stability product strategy, translating technical risks into roadmaps, requirements, and engineering backlogs. Partner with Security, Engineering, SRE, Infrastructure, Compliance, and business stakeholders to improve security posture, vulnerability remediation, payment success, uptime, resiliency, and reliability. Track metrics, support incident management and postmortems, coordinate distributed teams, and communicate priorities and risks to leadership.

Own technical relationships with property management clients using Prisma and Passport. Manage tickets, escalations, enhancements, testing, system monitoring, integrations, utility billing data, WordPress updates, documentation, onboarding, and process improvements. Investigate issues using SQL, APIs, logs, and monitoring tools; coordinate with engineering; validate releases; and maintain client communications and service levels during a fixed overnight shift in Chandigarh.

Design, develop, test, deploy, and support scalable Java backend services, REST APIs, and microservices for banking and payment platforms. Build secure partner integrations, improve performance and observability, modernize cloud infrastructure, resolve production issues, and ensure regulatory compliance. Participate in architecture reviews, Agile ceremonies, testing, code reviews, releases, and incident response while mentoring junior engineers and collaborating with cross-functional teams.

Supports Managed File Transfer operations by monitoring platform performance, troubleshooting file transfers, onboarding partners, updating configurations, maintaining documentation and audit records, and escalating incidents. Assists with automation through basic scripting and collaborates with internal teams to implement supervised changes. The role follows security and compliance procedures while developing technical skills in MFT platforms, Apache NiFi, operating systems, and cloud technologies.

Own and support a data integration platform from the India Development Center. Design and modify Node.js and n8n workflows, provide production incident support, manage Amazon EKS clusters and AWS infrastructure, and maintain MySQL and Snowflake environments. Apply DevOps practices for deployment, automation, reliability, and infrastructure maintenance. Collaborate with global engineering teams, document platform systems, and proactively resolve performance and operational gaps.

Leads large, complex technical projects spanning multiple teams and systems. Responsibilities include planning delivery, defining milestones, communicating with stakeholders, managing risks and issues, maintaining project data and documentation in Jira and Confluence, and ensuring compliance with quality and PMO governance standards.

Own the MXPOS product roadmap across software, payment processing, hardware terminals, analytics, and merchant operations. Lead Agile product delivery, market research, KPI tracking, backlog prioritization, UX collaboration, payment and hardware integrations, commercialization, and production issue support. The role requires deep fintech, merchant acquiring, POS, compliance, and technical product management expertise, with responsibility for driving merchant adoption, growth, and revenue.

Design, own, and deliver scalable production data pipelines and platform components for reporting and analytics. Lead complex initiatives, improve data quality and observability, optimize performance, mentor junior engineers, and collaborate with stakeholders to ensure production-ready, maintainable solutions.

Early-career SDET responsible for writing reliable automated tests within existing frameworks, debugging test failures, validating API/contracts, securing test data, using AI-assisted tools daily, collaborating with SEs and QEs, maintaining pipeline discipline, and improving framework documentation.

Operate and support cloud infrastructure (AWS) for production fintech applications: monitor availability, manage incidents, assist deployments across public/private clouds, ensure security/compliance, and maintain operational tooling and processes.

Design, implement, and support identity governance and access management solutions focused on SailPoint Identity Security Cloud/IdentityNow. Responsibilities include application onboarding, source configuration, custom connector development, workflow configuration, automated provisioning/de-provisioning, troubleshooting SailPoint appliances, and assisting with Ping SSO and other IAM platform integrations while collaborating with security, infrastructure, application owners, and business stakeholders.

Provide 24x7 cloud infrastructure support for public/private cloud services (AWS), monitor availability, manage incidents to meet SLAs, assist production deployments, ensure security/compliance for fintech, and evangelize technical concepts across teams.

Create and maintain clear documentation (user guides, API references, release notes, integration/setup guides, SOPs) for platform and integrations. Collaborate with engineering, product, and account teams to gather technical details, organize knowledge bases, update docs for product changes, establish style guides, support onboarding, and gather feedback to improve content.

Lead and mentor engineering teams to design, build, and deliver cloud-native, event-driven microservices. Own technical architecture, CI/CD, cloud infrastructure (AWS), databases (MySQL, MongoDB), and collaborate with product to align solutions to market needs while driving adoption of AI-driven engineering tools.

Lead design and development of scalable Node.js back ends and React.js front ends. Architect solutions, implement APIs and microservices, optimize performance and security, mentor junior engineers, run code reviews, integrate third-party services, and participate across the SDLC including testing and deployment.

Lead and run a 24×7 CloudOps organization owning L1-L3 support, incident response, change/release execution, RunBook and governance hygiene, audit evidence, queue routing, and SLA performance. Manage Senior Leads, workforce planning, and cross-team coordination with CRE, Cloud Engineering and DevOps while driving operational readiness, security/compliance, and continuous improvement.

Lead design and development of scalable backend systems and microservices, define system architecture for high availability, optimize performance, drive technical decisions, mentor engineers, and evaluate new technologies.