Jobs at Priority (prioritycommerce)

Reviews compliance activities across client onboarding and ongoing monitoring. Responsibilities include managing enrollment and KYC processes, performing client due diligence, resolving CIP and OFAC rejections, validating authorizations, and monitoring transactions for fraud or suspicious activity. The role requires strong communication, analytical ability, attention to detail, multitasking, adaptability, and a quality-focused mindset.

Supports Managed File Transfer operations by monitoring platform performance, troubleshooting file transfers, onboarding partners, updating configurations, maintaining documentation and audit records, and escalating incidents. Assists with automation through basic scripting and collaborates with internal teams to implement supervised changes. The role follows security and compliance procedures while developing technical skills in MFT platforms, Apache NiFi, operating systems, and cloud technologies.

Provide professional voice-based customer support for ACH.com, communicating information clearly, addressing customer concerns, owning follow-ups, escalating issues, maintaining product and business knowledge, and reporting recurring problems to managers. The role serves U.S. customers in a banking or financial services environment, requires strong English communication, typing proficiency, distress-management skills, and availability for night shifts.

Own and support a data integration platform from the India Development Center. Design and modify Node.js and n8n workflows, provide production incident support, manage Amazon EKS clusters and AWS infrastructure, and maintain MySQL and Snowflake environments. Apply DevOps practices for deployment, automation, reliability, and infrastructure maintenance. Collaborate with global engineering teams, document platform systems, and proactively resolve performance and operational gaps.

Provide professional voice-based customer support, communicate information clearly, resolve and follow up on customer issues, escalate when needed, maintain product and business knowledge, and report recurring problems to management. The role requires handling distressed customers in a US business environment, working night shifts, typing at least 35 words per minute, and maintaining accountability while working five days per week.

Handle customer support voice interactions in a professional manner, provide accurate information, resolve and escalate issues, follow up on outstanding requests, maintain product and business knowledge, and communicate recurring problems to management. The role requires U.S. English communication, cultural awareness, typing proficiency, accountability, distressed-customer handling, and availability for graveyard shifts with alternate days off.

Leads large, complex technical projects spanning multiple teams and systems. Responsibilities include planning delivery, defining milestones, communicating with stakeholders, managing risks and issues, maintaining project data and documentation in Jira and Confluence, and ensuring compliance with quality and PMO governance standards.

Supports large-scale public and private cloud infrastructure, including monitoring availability, managing incidents, meeting SLAs, assisting production deployments, and maintaining security and compliance in the fintech domain. Provides 24x7 operational support, develops expertise in cloud monitoring and application architecture, and communicates technical concepts to developers, management, business teams, and executives.

Own the MXPOS product roadmap across software, payment processing, hardware terminals, analytics, and merchant operations. Lead Agile product delivery, market research, KPI tracking, backlog prioritization, UX collaboration, payment and hardware integrations, commercialization, and production issue support. The role requires deep fintech, merchant acquiring, POS, compliance, and technical product management expertise, with responsibility for driving merchant adoption, growth, and revenue.

Design, own, and deliver scalable production data pipelines and platform components for reporting and analytics. Lead complex initiatives, improve data quality and observability, optimize performance, mentor junior engineers, and collaborate with stakeholders to ensure production-ready, maintainable solutions.

Early-career SDET responsible for writing reliable automated tests within existing frameworks, debugging test failures, validating API/contracts, securing test data, using AI-assisted tools daily, collaborating with SEs and QEs, maintaining pipeline discipline, and improving framework documentation.

Operate and support cloud infrastructure (AWS) for production fintech applications: monitor availability, manage incidents, assist deployments across public/private clouds, ensure security/compliance, and maintain operational tooling and processes.

Design, implement, and support identity governance and access management solutions focused on SailPoint Identity Security Cloud/IdentityNow. Responsibilities include application onboarding, source configuration, custom connector development, workflow configuration, automated provisioning/de-provisioning, troubleshooting SailPoint appliances, and assisting with Ping SSO and other IAM platform integrations while collaborating with security, infrastructure, application owners, and business stakeholders.

Provide 24x7 cloud infrastructure support for public/private cloud services (AWS), monitor availability, manage incidents to meet SLAs, assist production deployments, ensure security/compliance for fintech, and evangelize technical concepts across teams.

Create and maintain clear documentation (user guides, API references, release notes, integration/setup guides, SOPs) for platform and integrations. Collaborate with engineering, product, and account teams to gather technical details, organize knowledge bases, update docs for product changes, establish style guides, support onboarding, and gather feedback to improve content.

Create and maintain SOPs, runbooks, and playbooks for operations and support teams; document workflows, integrations, and escalation paths; audit and standardize documentation; organize a central knowledge base and produce onboarding training materials.

Lead and mentor engineering teams to design, build, and deliver cloud-native, event-driven microservices. Own technical architecture, CI/CD, cloud infrastructure (AWS), databases (MySQL, MongoDB), and collaborate with product to align solutions to market needs while driving adoption of AI-driven engineering tools.

Lead design and development of scalable Node.js back ends and React.js front ends. Architect solutions, implement APIs and microservices, optimize performance and security, mentor junior engineers, run code reviews, integrate third-party services, and participate across the SDLC including testing and deployment.

Lead and run a 24×7 CloudOps organization owning L1-L3 support, incident response, change/release execution, RunBook and governance hygiene, audit evidence, queue routing, and SLA performance. Manage Senior Leads, workforce planning, and cross-team coordination with CRE, Cloud Engineering and DevOps while driving operational readiness, security/compliance, and continuous improvement.

Lead design and development of scalable backend systems and microservices, define system architecture for high availability, optimize performance, drive technical decisions, mentor engineers, and evaluate new technologies.