.png)
How you will achieve success:
- Executing channel tasks to high quality, completion, training, and coaching team members to do the same
- Managing task coverage needs and team member task performance to achieve task SLA goals and workforce handle times
- Identifying and implementing efficiencies within task processes that improve speed to resolution, drive scalable growth, and reduce customer pain points.
- Evaluates the impact our task processes have on the overall business and reports critical success metrics that help us understand the health of the task besides SLA completion.
- Communicates with leadership task health progress and in-flight actions.
What experiences will help you in this role:
Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously
Action-oriented and persistence to drive solutions
Communicates effectively (confidence, urgently, following up, aligning right stakeholders)
Understands basics of major Microsoft applications and basic excel navigation (tables, pivots, trackers)
Possesses strong knowledge of customer service processes
Skills Required
- Strong organizational skills and attention to detail
- Ability to manage multiple competing priorities
- Basic analytical skills and ability to analyze moderate-sized datasets
- Effective communication skills
- Action-oriented approach and persistence in driving solutions
- Basic knowledge of Microsoft applications and Excel navigation and logical functions
- Strong knowledge of customer service processes
- Understanding of how software systems interact with ecommerce channels
- Work-from-home setup with a computer meeting the stated system requirements
- Dual monitors, stable wired internet connection of at least 10 Mbps, PC headset, and HD webcam
Spreetail Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spreetail and has not been reviewed or approved by Spreetail.
-
Healthcare Strength — Feedback suggests employee medical premiums are fully covered and health coverage is viewed as affordable and valuable. Employer-paid premiums, mental-health resources, telehealth, and dental/vision options are highlighted as meaningful benefits.
-
Leave & Time Off Breadth — Feedback suggests salaried staff have untracked PTO while hourly employees receive substantial PTO, alongside paid parental leave and volunteer time. Generous time-off policies are described as a standout aspect of the package.
-
Flexible Benefits — Feedback suggests eligible corporate employees can work remotely, in-office, or hybrid under a “Work Your Way” policy. Flexibility combined with wellness programs, home-office reimbursement, and donation matching adds practical value.
Spreetail Insights
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
Gallery
.jpg)
