Channel Operations Manager - FindLaw

We’re looking for an innovative, data-driven Channel Operations Manager to support FindLaw’s Channel Leadership in driving growth and operational efficiency. This role will partner with leadership on strategy, planning, and execution of key programs and initiatives. You'll play a key role in refining sales operations, supporting accurate forecasting, and collaborating with cross-functional teams to ensure we’re running efficiently and maximizing performance. The right candidate is comfortable using data to guide decisions and enjoys working across teams to solve operational challenges.

About the Role

• Sales Forecasting: Partner closely with sales leadership to develop and maintain accurate sales forecasts. This includes working with historical data, understanding business trends, and aligning with strategic objectives to ensure we’re hitting our targets.
• Risk and Opportunity Analysis: Perform ad hoc analytics to surface insights on channel performance. Identify key risks and opportunities, working proactively to address challenges and capitalize on growth opportunities.
• Performance Tracking & Reporting: Own the tracking of key sales performance metrics, like conversion rates and pipeline health. You’ll develop reports and dashboards that help sales teams stay focused and accountable, ensuring that the data we’re using is actionable and drives results.
• Sales Enablement: Collaborate with sales leadership to implement tools and resources that help our teams sell more effectively. Support sales enablement efforts through training, tool deployment, and ensuring alignment with strategic objectives.
• Operational Process Improvements: Identify areas where we can improve how we work—whether that’s streamlining a sales process, optimizing our use of technology, or finding better ways to forecast. You’ll be hands-on in recommending and implementing improvements that boost productivity.
• Technology & Systems Management: Assist in managing the tools and technology that support our sales operations, particularly within Salesforce. You’ll ensure that our systems are integrated and operating smoothly, allowing us to make data-driven decisions.
• Planning: Analysis to support strategy, resourcing, compensation, and territory decisions made annually.

About You

• Bachelor’s degree in Business, Finance, or a related field.
• 3-5 years of experience in sales operations, channel operations, or a similar role.
• Strong proficiency in Salesforce and other CRM or sales tools.
• Experience with sales forecasting, performance tracking, and operational improvements.
• Ability to analyze data and translate insights into clear, actionable steps.
• Strong communication and collaboration skills, with the ability to work effectively across teams.
• Self-motivated, with a proactive approach to identifying and solving problems in a fast-paced environment.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.