Jobs at Thomson Reuters

Own customer outcomes for Singapore legal customers using AI solutions. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, customer health monitoring, renewal readiness, and expansion identification. Build executive and cross-functional relationships, support proofs of concept, resolve issues, communicate project status, and translate customer feedback into actionable product and go-to-market insights.

Manage and grow relationships with academic and government customers using legal information and technology solutions. Drive onboarding, training, adoption, renewals, retention, upselling, cross-selling, and customer satisfaction. Analyze usage trends, negotiate renewals, execute retention initiatives, run user events and webinars, respond to inquiries, and track account activity in Salesforce while collaborating with Sales, Marketing, Customer Success, and Proposition teams.

Develop and execute joint marketing strategies and demand-generation campaigns with strategic partners. Responsibilities include pipeline generation, product launches, webinars, events, digital campaigns, vendor and budget management, performance reporting, lead database maintenance, event logistics, and cross-functional collaboration with sales, product marketing, account management, and partners.

Own customer outcomes for AI legal solutions across Australian law firms and corporate legal departments. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, renewals, and expansion opportunities. Build executive relationships, coordinate cross-functional issue resolution, support trials and proofs of concept, and communicate customer insights to product, sales, and marketing teams.

Drive new business across corporate legal departments, legal operations teams, enterprise stakeholders, and law firms in Australia. Responsibilities include outbound prospecting, pipeline generation, consultative discovery, product demonstrations, solution positioning, new-logo acquisition, upselling, cross-selling, and supporting complex sales pursuits. The role serves as a legal technology specialist, collaborates with sales and customer success teams, and contributes to retention, sales strategy, and improved digital engagement processes.

Write, edit, and update practical legal resources covering Australian commercial law, including practice notes, checklists, clauses, standard documents, and legal updates. Monitor market and regulatory developments, translate complex legal concepts into clear guidance, and help pilot generative AI and emerging technologies for legal content creation. The role requires an Australian-admitted commercial lawyer with at least five years of post-qualification experience.

Develop and maintain full-stack .NET applications and REST APIs while modernizing a legacy tax-compliance platform into scalable, resilient AWS cloud-native microservices. Design software using object-oriented principles, SOLID, DDD, and sound database practices. Collaborate within Agile/Scrum teams, write automated tests, support CI/CD releases, build proof-of-concepts, and work across legacy and modern systems. The role requires strong communication, ownership, adaptability, and effective collaboration with distributed engineering and quality teams.

Supports complex sales engagements for global trade management software by conducting needs analysis, customized demonstrations, technical presentations, RFP responses, integration deep dives, and business process consulting. Partners with sales and professional services teams, communicates technical concepts to business audiences, configures customer scenarios using SQL, answers solution-related questions, visits customers, and supports events and workshops.

Leads sales and revenue operations reporting, forecasting, pipeline analytics, executive dashboards, KPI development, and sales performance analysis. Partners with finance, systems, and sales leadership to validate data, identify risks and trends, recommend actions, and improve reporting processes. Uses Alteryx, Tableau, Power BI, Claude, and Copilot to synthesize data and accelerate insights. Coaches junior analysts and supports cross-functional projects.

Design, develop, deploy, and support scalable cloud-native backend services, REST APIs, microservices, and distributed applications. Own solutions across the full software development lifecycle, including database optimization, automated testing, observability, troubleshooting, and production support. Collaborate with cross-functional teams on architecture and technical decisions, improve platform reliability and performance, and mentor engineers through code reviews, guidance, and knowledge sharing.

Supports the development, configuration, testing, maintenance, and release of Salesforce platform enhancements under a Lead Salesforce Developer. Responsibilities include building Flows, formulas, validation rules, permission sets, Lightning pages, Apex, triggers, and SOQL queries; performing data imports and quality checks; supporting QA and user acceptance testing; documenting changes; translating stakeholder needs into Salesforce solutions; and maintaining Experience Cloud portal functionality.

Build and maintain predictive models, including propensity-to-upgrade and engagement scoring, to drive AI product adoption and customer expansion. Develop features from product, behavioral, campaign, learning, and firmographic data. Partner with Marketing, Customer Success, Data Engineering, Product, and Commercial teams to operationalize models in Treasure Data and activation workflows. Monitor model performance, support experimentation, measure lift, document methodologies, and communicate insights to technical and nontechnical stakeholders.

Leads an AI-first product operations office across Thomson Reuters’ TAAP portfolio. The role automates coordination, dependency tracking, reporting, and communications; advances AI maturity through shared infrastructure, agentic workflows, playbooks, and modern product development practices; and drives organization-wide change. Responsibilities include managing a senior product operations team, enabling product managers, coordinating cross-functional commitments, supporting customer migrations, establishing business metrics, and leading communications and cultural transformation across product, engineering, design, and customer success.

Lead accounting for deferred revenue and revenue reporting, prepare monthly financial statements and reconciliations, support external audits and SOX testing, participate in financial systems projects, and advise stakeholders while managing multiple priorities and cross-functional collaboration.

Manages the accounts payable function, including invoice processing, payment runs, expense reimbursements, vendor master data, reconciliations, and liability recording. Leads AP staff, maintains internal controls, supports audits and tax compliance, monitors AP reporting and KPIs, and resolves vendor issues. Oversees ERP and AP automation systems, drives process improvements, and partners with Finance, Procurement, IT, Tax, and General Ledger teams on close activities and system initiatives.

Lead the vision, strategy, roadmap, and end-to-end lifecycle for AI-driven enterprise applications in the legal technology domain. Guide development of production-ready AI, LLM, and agent solutions; optimize transactional workflows; and collaborate with engineering, data science, design, marketing, sales, and customer success. Ensure products meet high standards for security, usability, reliability, and quality while communicating progress and aligning stakeholders.

Onboard, train, and enable customers using Thomson Reuters legal technology products. Develop tailored use cases, drive adoption and value realization, provide strategic guidance, manage customer relationships, improve retention and satisfaction, identify expansion opportunities, advocate for customer needs, and collaborate with Sales, Marketing, Support, Product, and Engineering.

Own and grow a portfolio of commercial B2B conferences, researching insurance and reinsurance trends to develop relevant agendas and event strategies. Drive revenue, attendance, audience engagement, and event quality while collaborating with sales, marketing, editorial, and operations teams. Monitor performance, strengthen client relationships, manage projects and budgets, and identify opportunities for portfolio growth across global markets.

Design, implement and maintain backend microservices; mentor junior developers; improve services and infrastructure; contribute to technical stack evolution for PageroOnline.

The Implementation Consultant will advise and configure AI legal solutions, manage client engagements, train users, and deliver tailored implementations for legal departments.