When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleCentre of Excellence EngineerLocation(s)AZ Gothenburg (Sweden) - Customer Site
Job Description
The Centre of Excellence Engineer provides highly visible, on-site customer support through installation, preventive and remedial maintenance, troubleshooting, and repair of complex laboratory equipment and systems. You will verify and approve the operational quality of system equipment, instruct customers on operation and maintenance, and act as the company's liaison on administrative and technical matters for assigned projects. This role spans system hardware, software, PCs, networking/wireless networking, and laboratory instrumentation.
It is a customer support role, not a research position, though scientific literacy is beneficial to understand lab processes.
Key Responsibilities
- Preventive and corrective maintenance: Perform scheduled and unscheduled maintenance to ensure uptime and compliance, documenting all work to quality standards.
- Troubleshooting and diagnostics: Systematically diagnose issues on complex electro-mechanical instrumentation and associated software/controls; perform root-cause analysis and implement corrective actions.
- Installation and qualification: Install equipment and check out/approve operational quality; support IQ/OQ/PQ where applicable.
- Customer liaison: Serve as the primary interface with customer stakeholders on technical and administrative matters; interpret needs and coordinate with sales, customer support, or engineering as appropriate.
- Planning and coordination: Plan, schedule, and follow up with customers and suppliers on work status, parts availability, and timelines; ensure effective maintenance programs in a dynamic environment.
- Documentation and compliance: Maintain accurate service records, adhere to safety, GxP where applicable, and company/site policies.
- Knowledge sharing: Instruct end users on operation and maintenance; contribute to team know‑how and continuous improvement.
- Teamwork and autonomy: Work both independently and within small and large teams, taking personal responsibility for outcomes across a diverse instrument portfolio.
Equipment Portfolio Support will cover a wide range of laboratory systems, including:
- NMR, LC/MS and SFC systems
- Äkta system
- Tecan and other robot systems
- Freeze dryers (lyophilizers), rotary/roller evaporators, and vacuum pumps
- Centrifuges and balances/scales
- Clean/purified water systems
- Electro-mechanical subsystems with controls and rule-based fault correction, electronics, PCs, and networking/wireless networking
Candidate Profile Required:
- Relevant education in automation and/or a technical discipline, or equivalent years of maintenance/service experience in the technical industry
- Experience in the pharmaceutical or chemical industry
- Professional-level English
- Demonstrated team player mindset with a focus on daily delivery quality
- Alignment with PerkinElmer core values
Preferred/Advantageous
- Background in chemistry or related science
- Leadership experience (e.g., Team Leader, Supervisor)
- Continuous improvement experience (e.g., 5S, Lean)
- Coordination/planning and strong organizational skills
- Customer service experience
What We Offer
- Collaborative and supportive team environment
- Exposure to cutting-edge technologies
- Opportunity to support impactful scientific work
- Competitive compensation and benefits
- Ability to make a meaningful impact #ForTheBetter
- Professional development across a broad instrument landscape
Additional Information
- This is a hands-on service/maintenance technician role, not a research position; scientific literacy is advantageous.
- Roles based at our client site in Gothenburg require a drug test and background screening.
- All roles at PerkinElmer Sweden include a standard 6‑month probationary period.
Skills Required
- Relevant education in automation or a technical discipline or equivalent maintenance/service experience
- Experience in the pharmaceutical or chemical industry
- Experience performing preventive and corrective maintenance, troubleshooting, and root-cause analysis on electro-mechanical instrumentation
- Familiarity with laboratory instrumentation and systems (e.g., NMR, LC/MS, SFC, Äkta, robotics, lyophilizers)
- Proficiency with PCs, networking/wireless networking, controls and electronics
- Professional-level English
- Demonstrated team player mindset with focus on delivery quality
- Alignment with PerkinElmer core values
- Background in chemistry or related science
- Leadership experience (e.g., Team Leader, Supervisor)
- Continuous improvement experience (e.g., 5S, Lean)
- Strong coordination/planning and organizational skills
- Customer service experience
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
