This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
CDD Direct Customer Onboarding team
Adyen is looking for a hands-on CDD Risk Analyst to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in EMEA. In this role, you will onboarding of merchants, including enhanced due diligence, KYC checks, and assessing the anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product.
What you will do
- End-to-End Onboarding: Manage end to end onboarding flows for enterprise accounts, conducting in-depth due diligence, analyzing complex ownership structures, and ensuring full compliance with regulatory obligations and internal policies.
- Quality & Accuracy: Maintain "first-time-right" quality accuracy across all risk assessments and regional compliance standards as well as regulatory expectations.
- Merchant Communication & Guidance: Act as the primary point of contact for merchants during onboarding, providing clear guidance and internal advice.
- Cross-Functional Collaboration: Collaborate cross-functionally with commercial, compliance, and product teams to balance risk mitigation with business scalability growth, as well as have a critical eye on our own internal processes.
- Risk Escalations: Handle complex risk escalations, providing expert analysis and decision-making on high-risk onboarding scenarios.
- Policy & Standards Alignment: Align local operational procedures with global policy requirements and second-line compliance standards.
Who you are
- 3-6 years of experience in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), or KYC.
- High sense of responsibility, integrity, and ability to prioritize tasks based on business needs.
- Curious, analytical, and critical mindset with a strong problem-solving orientation and risk-based approach.
- Clear communicator and team player, comfortable navigating ambiguity and tailoring messages for diverse audiences.
- Experience collaborating with commercial stakeholders to navigate discussions while maintaining robust risk standards.
- Experience with policies, procedures, and product teams to identify gaps and enhance processes.
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Skills Required
- 3-6 years of experience in Customer Due Diligence, Enhanced Due Diligence, or Know Your Customer
- Strong sense of responsibility and integrity
- Ability to prioritize tasks based on business needs
- Analytical, curious, and critical mindset
- Strong problem-solving orientation and risk-based approach
- Clear communication skills and ability to work as part of a team
- Comfort navigating ambiguity and tailoring messages for diverse audiences
- Experience collaborating with commercial stakeholders while maintaining robust risk standards
- Experience working with policies, procedures, and product teams to identify gaps and improve processes
What the Team is Saying
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Adyen Compensation & Benefits Highlights
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Leave & Time Off Breadth — Feedback suggests time off is generous in the U.S., with unlimited PTO that employees actually use for substantial vacations.
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Healthcare Strength — Feedback suggests U.S. health coverage is strong, with substantial employer-paid contributions and coverage that includes dental, vision, and mental-health support.
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Flexible Benefits — Feedback suggests Adyen+ provides a monthly, flexible contribution employees can direct to needs like childcare, language courses, wellness, or home-office equipment.
Adyen Insights
What We Do
Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft.
Why Work With Us
At Adyen, everything we do is engineered for ambition. We started with payments, at a time when providers offered services based on a patchwork of systems built on outdated infrastructure. Ambition demanded more. So we set off to build a financial technology platform for the modern era, entirely in-house, from the ground up.
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Adyen Teams
Adyen Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe that in-person collaboration is the best route to building genuine connection. We’re an office-first company that offers flexibility when needed. We trust our team to act with autonomy and make good choices.
