Job Position: Customer Development Operations & Performance Manager
Reports to: Customer Development Excellence & National Sales Manager
Terms & Conditions: Full time
Location: Ghana
Unilever is currently hiring for a Customer Development Operations & Performance Manager in Ghana
Join a purpose‑driven, market‑leading multinational and shape the future of customer development in Ghana.
If you thrive in a fast‑paced environment and enjoy turning data into action, this opportunity is for you!
As the CD Operations and Performance Manager you will play a pivotal role in
Driving main Customer Development projects
Ensure adequate support for Field teams
Owns Order 2 Cash process, CD procedures and reporting harmonisation
Drive Route to Market Excellence:
Perfect store: compliance and measurement, enrolment, POS incentives monitoring
Better Served: monitor and improve sales force productivity
More stores: coverage expansion management and follow up
Implement adequate scorecards/trackers and other supporting tools to monitor sales force performances (working capital, sales, promotions, Initiatives.)
Lead audit process/actions for CD governance, PS and sales data integrity compliance
Sales incentives packages: Regular review and design to update to link to CD projects/priorities
Bring CD best practices from other clusters and implement/adapt to country
Lead of customer credit management policy implementation for Key Customers (Modern trade and Distributors).
TTS management: Monthly calculation and payments, road maps preparation and follow up as per business saving targets.
Pricing management: channel conflict management, competition benchmark, promotional pricing
CD Reports & Analytics: Lead development, implementation and optimization in the use of adequate technology/tools: Lever Edge/Boost/Shelf-Watch/Power BI/ SAP BW
Provide adequate support for Field teams and to external customers “helpdesk”
Minimum Requirements:
Degree in Business Administration or a related field
3 to 4 years’ experience Customer Development and Business Partnering
Technical fluency in Excel, SAP
English fluency
Care deeply: caring deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.
Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.
Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.
Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Top Skills
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
