- Installs, disconnects, upgrades and/or migrates services at the customer premise.
- Activates electronics by powering up the equipment via 48V or AC.
- Loads configuration from the engineering work package on customer equipment.
- Performs customer CPE testing, on-site.
- Coordinates with provisioning to verify / finalize customer acceptance of service.
- Coordinates equipment pickup with boundary partners.
- Creates, updates, and closes remedy tickets and coordinates change control.
- Assists with initial turn-up of CPE equipment.
- Standard operating procedures: Ability to follow, check, and document standardizing procedures.
- Following instructions from construction, project managers and supervisors
- Basic electrical theory: Knowledge of the function and operation of electrical equipment (DC & AC power) to ensure proper installation and to complete tasks such as troubleshooting electrical systems and equipment.
- Basic tool knowledge: Fundamental knowledge and ability to handle machines and tools.
- Battery Maintenance, & repair: Regularly inspecting and servicing electrical, mechanical, industrial, production, or related systems and components to prevent future failures or restore to serviceable and acceptable operating conditions. Identify and resolve issues in systems.
- Ability to read, understand and follow all applicable safety guidelines, perform risk assessments of environmental and electrical hazards to persons and company assets.
- Equipment assembly: Assemble components by manually fastening parts and subassemblies.
- Test equipment & processes: Implementing effective testing procedures to ensure the quality and reliability of products and systems.
In all cases
- Drives and maintains a company vehicle.
- Plans daily route, requisitions equipment / supplies and stocks vehicle.
- Configures CPE in warehouse prior to installation at the customer premise.
- Ensures appropriate iOS is applied.
- Performs basic functional testing of equipment to eliminate out of box failures.
- Follows labeling standards for all equipment, terminal ID, circuit tags and cabling.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Tests and verifies services in conjunction with the install team.
- Pre-stages equipment per work order.
- Performs other duties as assigned.
- Complies with all safety policies and procedures.
- Works assigned shifts / schedules.
Qualifications:
- Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies
Minimum
- HS diploma, GED, or relevant work experience
- 1 or more year of experience preferred in related field (e.g., technical support, installation, and maintenance)
- 1 or more years of experience working with IP, MPLS Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
- 1 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
- Demonstrated knowledge of performance testing and test equipment
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization.
Preferred:
- 1 year of experience in troubleshooting layer I, II & III networks.
USD 32.26 - 48.41 per hour
Compensation:
Hourly pay rate is in the range of $32.26 - $48.41/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
What the Team is Saying
Similar Jobs
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
Gallery
Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
