- Assist sales team in achieving and exceeding budgeted goals in food, beverage and room rental revenue, profit and occupancy for the total hotel.
- Effectively communicate with Director of Revenue and/or Director of Sales to review opportunities that impact revenue goals.
- Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s).
- Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
- Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads.
- Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
- Arrange site inspections of the hotel for new accounts.
- Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects.
- Respond to all sales inquiries within 24 business hours.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Responsible for negotiating catering sales contracts and the implementation and set up as required.
- Actively and creatively up-sell each catering event to maximize revenue.
- Analyze historical, current and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling.
- Assist in the development of the annual budget and quarterly owner reviews.
- Participate in management meetings to discuss budget and forecast.
- Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction.
- In partnership with the General Manager and Food and Beverage Team, create and enhance menus for clients as needed.
- Review all banquet event orders and the daily/weekly reports to ensure accuracy.
- Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the client’s specifications.
- Liaison between the Banquet staff and GM to ensure timely communication of client needs.
- Supervise execution of banquet events which may include working on the weekends, evenings or holidays.
- Participate in hotel weekly staff meeting, if applicable.
- Other duties as assigned.
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
