Our Opportunity
Title: Category Specialist - Mandarin Fluency.
Chewy is seeking a Category Management Specialist to join our team in Boston, MA. This role requires business-level fluency in Mandarin, as the Specialist will regularly communicate with Mandarin-speaking vendors and partners.
In this role, you will support specific product categories by managing vendor ticket resolution, setting up promotions, onboarding new vendors and SKUs, and supporting assortment expansion. As a key point of contact for vendors, you will play a critical role in delivering high-quality, thoughtful service that strengthens vendor relationships and enhances the overall customer experience-ultimately contributing to the Chewy brand.
The ideal candidate is highly organized, detail-oriented, and able to execute priorities in alignment with service level agreements (SLAs). You should be comfortable handling routine operational tasks while supporting broader category strategies and navigating complex vendor interactions. Success in this role requires strong communication skills, adaptability, and a customer-first mindset.
What You'll Do
- Serve as a primary point of contact for vendors, communicating regularly in both English and Mandarin
- Manage and resolve vendor tickets in accordance with SLAs
- Execute promotional setups based on Category Manager direction
- Support onboarding of new vendors and SKUs; troubleshoot issues and escalate when needed
- Collaborate cross-functionally with Supply Chain, Private Label, Finance, Catalog, and Promotions teams
What You'll Need
- Business-level fluency in Mandarin (required)
- Bachelor's degree (BS/BA)
- 1+ years of experience in eCommerce, buying, account management, product management, category management, operations, analytics, finance, or marketing
- Strong analytical and problem-solving skills (Excel required; SQL is a plus)
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail and time management skills
- Self-starter with a bias for action and a solution-oriented, customer-first mindset
#LI-BB2
The hourly range for this role is $27.40 - $41.10.
- The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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