Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary
The Category Manager is responsible for managing assigned product categories and supplier relationships to achieve sales, profitability, assortment, and customer-experience objectives. This role develops category strategies, analyzes market and performance data, identifies and negotiates with suppliers, and coordinates cross-functional execution. This role applies independent judgment to medium-sized or mature, high-impact categories, with guidance from category management leadership.
- Manages medium-sized and/or mature, high-impact product categories, with accountability for sales growth, profitability, assortment, and supplier performance.
- Develops category strategies using knowledge of target industries, customer segments, competitive dynamics, and market trends.
- Analyzes internal and external data to monitor key performance indicators, identify growth opportunities, and recommend actions that improve sales, margin, customer experience, and operational efficiency.
- Identifies customer needs and improves the shopping experience through assortment, content, and supplier execution.
- Identifies and evaluates prospective suppliers and communicates Zoro’s business model to establish new supplier relationships.
- Leads supplier negotiations and business reviews to secure commercial terms, expand assortments, manage performance, accelerate time to market, and support profitable growth.
- Partners with Merchandising, Marketing, Pricing, Operations, Product, and other cross-functional teams to execute category initiatives and address barriers to growth
Qualifications
- Bachelor's degree required
- 5+ years of experience in category management, merchandising, sourcing, or procurement
- Experience in industrial distribution, wholesale, e-commerce, online marketplaces, or B2B environments preferred.
- Demonstrated success developing category strategies, negotiating supplier agreements, and building strong vendor partnerships that drive growth and profitability.
- Strong analytical, strategic thinking, and financial acumen, with the ability to translate data into actionable business decisions.
- Proven ability to identify opportunities, solve complex business problems, and influence cross-functional stakeholders.
- Naturally curious with a continuous learning mindset and the ability to quickly understand new products, markets, and customer needs.
- Adaptable and resilient, with the ability to prioritize competing demands and thrive in a fast-paced, agile environment.
- Excellent written, verbal, and interpersonal communication skills, with experience presenting recommendations to diverse audiences.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Skills Required
- Bachelor's degree
- 5+ years experience in category management, merchandising, sourcing, or procurement
- Experience in industrial distribution, wholesale, e-commerce, online marketplaces, or B2B environments
- Demonstrated success developing category strategies and negotiating supplier agreements
- Strong analytical, strategic thinking, and financial acumen
- Proven ability to identify opportunities, solve complex business problems, and influence cross-functional stakeholders
- Naturally curious with a continuous learning mindset
- Adaptable and resilient, able to prioritize competing demands in a fast-paced, agile environment
- Excellent written, verbal, and interpersonal communication skills, with presentation experience
What the Team is Saying
Zoro Compensation & Benefits Highlights
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Retirement Support — Employer materials describe a notably strong 401(k) program, with around 6% in company contributions (via automatic and performance‑based components) and immediate vesting noted in employer‑verified entries. This structure is consistently presented as a standout feature for a mid‑size employer.
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Healthcare Strength — Health coverage is presented as comprehensive and accessible, with medical, dental, and vision starting on day one alongside mental‑health/EAP offerings. Employer‑verified listings frequently highlight the breadth of core health benefits.
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Leave & Time Off Breadth — Time‑off provisions are outlined as at least 18 days of PTO to start plus paid parental leave for birthing and non‑birthing parents. Employer pages and postings emphasize a solid baseline of paid time away.
Zoro Insights
What We Do
Our e-commerce website has everything businesses and consumers need to make their business go, at prices that make sense. We have over 14 million products on our website (and counting) to help your business run that are shipped fast and often free. Throw in our award-winning workplace culture and you’ll find Zoro an amazing place to work and grow!
Why Work With Us
We've worked hard to foster a unique company culture built on transparency, collaboration, and innovation. We've also won a number of awards for our company culture along the way. Of course, it's not the awards that matter—it's the people. We pride ourselves on building a culture that allows our team members to bring their authentic selves to work!
Gallery
Zoro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Zoro, we believe in balance—so we’ve made hybrid work a win-win! Team members are asked to work on-site in our office 2 days a week.
