Case Manager

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Case Manager 
Client Services

Edmonton & Calgary, AB

Permanent, Full Time

Start every day feeling good about the work you do. If you value service, care, excellence and fairness, you’ll fit right in. Embrace a rewarding role with diverse and challenging work to make a difference that creates a safer, healthier and stronger Alberta by putting people first.  

How you’ll make a difference:

You’ll build strong relationships, collaborate with injured workers, their employers, medical service providers and others to develop individualized recovery services and planning. You’ll play a pivotal role in facilitating medical and re-employment services for clients, working to get them back to work and their lives. You’ll use your strong problem-solving and critical thinking skills to create a collaborative plan that supports a safe recovery and return to work. With people at the heart of everything we do, you will deliver high level customer service and act as an educator and negotiator when managing client expectations.

Your responsibilities:

• Manage a caseload of complex disability claims involving injured workers, employers, health-care providers, and representatives within strict timelines and a high-volume environment.
• Review medical information, workplace details, legislation, and policy to determine whether injuries meet the criteria for a compensable workplace claim.
• Assess and make entitlement decisions for wage replacement benefits and communicate difficult decisions including denial, conclusion or adjustment of benefits clearly, respectfully, and professionally, even when clients may be distressed, upset, or disagree with the outcome.
• Interpret medical reports, coordinate or authorize medical treatment and ensure timely, appropriate medical interventions.
• Evaluate functional abilities and return-to-work readiness, develop detailed plans and facilitate re-employment services that support a safe and sustainable return to suitable work.
• Apply structured critical thinking and advanced problem solving to analyze information, identify gaps, and make defensible, evidence-based decisions aligned with the Workers’ Compensation Act and policies.
• Navigate conflict and lead challenging conversations using de-escalation, empathy, and conflict resolution skills to maintain productive relationships using various communication methods (phone, written correspondence, conference calls, and in-person meetings).
• Deliver high level customer service and act as an educator and negotiator when managing client expectations.
• Uphold the values, principles and regulations of the Alberta Workers’ Compensation Act.

Your experience and skills:

• Required: Bachelor’s degree in related fields such as Rehabilitation, Disability Studies, Kinesiology, Occupational or Physical Therapy. Related degree in Social Work, Psychology, Human Services, Commerce may be considered. Additional coursework or certifications in case management or healthcare administration is a plus.
• Minimum of 5 years of experience in disability management, occupational health, vocational or medical rehabilitation, including handling complex workplace injury claims, assessing medical documentation, and determining entitlement to benefits and developing and implementing return-to-work plans.
• Proven experience managing a high caseload of complex cases, involving multi-party coordination, conflict resolution, critical thinking and applying legislation and policy to make evidence-based decisions.
• Resilient and adaptable, capable of managing high-pressure situations, emotionally difficult cases, and adversarial interactions while maintaining professionalism and clear judgment.
• Proficient computer knowledge and keyboard skills are essential.
• Familiarity with medical terminology, functional assessments, and rehabilitation principles to evaluate recovery progress and support decision-making.
• Strong communicator and active listener; able to explain decisions clearly and respectfully both verbally and in writing.
• Conflict resolution and negotiation skills; adept at leading difficult conversations with empathy.
• Effective negotiator with a talent for resolving complex, sensitive issues.
• Excellent customer service skills, with a proven ability to treat customers with compassion and kindness.
• Highly organized multitasker who thrives in high-volume settings.

What we offer:  

As one of Alberta’s Top Employers we offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical Edmonton or Calgary office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook on our website: Employee_handbook

Salary: $81,485 to $97,826 per annum (Pay Grade 11)

Our next Case Manager class will start in May. Please note successful candidates must be available to attend five (5) months of training at the time of hire. Candidates will be expected to attend in-person classroom training and work in-office as scheduled. Skills assessments will be administered as part of the selection process. Final successful candidates for this position will be asked to undergo a security clearance.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Posting Date: February 6, 2026

Closing Date: February 19, 2026

We thank all applicants for their interest; however, only candidates under consideration will be contacted.