EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to provide timely and personal customer focused and empathetic service to Injured Workers With Highest Needs and their employers. You will oversee and manage all aspects of a caseload of workers compensation claims within the NSW legislation and compliance guidelines.
This position is designed for those ready to deepen their expertise by managing some of the most challenging and complex Workers With Highest Needs (WWHN) claims while also being innovative in long term solution focused approaches to increase individual wellbeing to improve our customer satisfaction and purpose. You’ll gain robust, overarching experience across diverse support services, litigation and complex Activities of Daily Living (ADLs), positioning you for future leadership and specialist opportunities within the industry.
At EML, we pride ourselves on delivering person-centred case management that aligns with each worker’s goals. This role involves close collaboration with icare, medical professionals, employers, and other stakeholders which are strengthening EML’s reputation for excellence and innovation in injury management.
This is more than a job, it’s a career-defining opportunity to work at the forefront of complex claims management, customer advocacy and provides you with experience which add exceptional experience to every individual.
This will be a permanent, full-time position based in the Newcastle office, with work-from-home flexibility to be discussed and considered from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
- Manage a portfolio of WWHN claims, including liability determinations for reasonably necessary Section 60 requests.
- Conduct ongoing entitlement reviews for weekly compensation and medical expenses.
- Independently oversee claims involving both physical and psychological injuries.
- Facilitate medical case conferences and lead strategic claims reviews to ensure optimal outcomes.
- Independently manage a portfolio of both physical and psychological injury claims.
- Detailed and person-centric focus on completion of Wellbeing Plans with workers, doctors and providers to set ongoing goals for rehabilitation, treatment, care and support.
ABOUT YOU
- Strong technical and case management capabilities with a passion for complex needs.
- 12 months of insurance/workers compensation experience desirable with a focus on uplifting complex claim management experience
- Relevant allied health, insurance or business qualification is desirable but not mandatory
- The ability to multitask and shift priorities when needed.
- Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
- High attention to detail and organisational skills.
- Undertake face to face and virtual meetings with customers and various stakeholders as required.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
