Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
ROLES AND RESPONSIBILITIES
- Ensure that all tickets are closed within agreed SLAs, and that relevant information is being over communicated with the customer.
- Facilitate movement of tickets with different dependencies, resolving delays due to people, process and system
- Gate-keeper of all approval processes, facilitating approvals of refunds based on LOA.
- Actively addresses barriers encountered by the team that hinders fulfillment of goals
- Handle, resolves and report edge cases to support group. Deep dive the root cause and analyze the possible solution.
- Develops preventive measures to avoid recurrence of same problem and analyze process flows to create/offer solutions for improvement
- Has the ability to understand the numbers and trends of the accounts, and analyze the data into useful information that will aid in decision making
- Presents to senior management on a weekly schedule regarding the performance of their current assignments and provides insights on improving customer handling
- Initiates conversations/meetings with internal groups to work on possible issues with their current lines of businesses
- Challenges set processes and recommend solutions that is more technology-aided
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
