Case Manager

• Part Time Contract Opportunity | Until January 2027 | Extension possible
• Four days per week | 30.4 Hours per week
• $49.05 per hr + Super + up to $15,900 NFP Salary Packaging benefit
• Locations: Tweed Heads NSW 2485 or Lismore NSW 2480
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia 

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. 

Your Opportunity

Mission Australia is seeking a compassionate, skilled and motivated Case Manager to join our Clear Minds Program, supporting children, young people and families across the Tweed and Byron Bay regions. This rewarding role is ideal for professionals who are passionate about improving mental health outcomes for vulnerable children and young people and have experience working within trauma-informed, family-centred and strengths-based frameworks.

As a Case Manager, you will deliver early intervention support to children and young people aged 0-18 years who are experiencing, or at risk of experiencing, mental health challenges. You will work closely with families, schools, community organisations and other service providers to provide practical support, therapeutic interventions and coordinated care that helps clients build resilience and thrive.

Based in either Tweed Heads or Lismore, you will provide a combination of school-based, home-based and community outreach support through both short-term and longer-term case management services.

Your key responsibilities will be to:

• Deliver trauma-informed, client-centred case management to children, young people (0–18), and families experiencing or at risk of mental health issues.
• Respond to referrals, conduct initial needs assessments, and provide ongoing support through home visits and outreach services.
• Develop and implement individualized case plans, provide practical support, and facilitate referrals to internal and external services.
• Coordinate and deliver therapeutic and psychoeducational programs, including Play Therapy Groups and mental health education.
• Maintain accurate and timely case documentation, including risk assessments, progress reports, and data entry.
• Work collaboratively with internal teams and external agencies to advocate for clients, participate in case reviews, and support community development.

 Requirements for Success:

• Tertiary qualifications and/or relevant experience in the human services industry, with an understanding of mental health.
• Experience working with children, young people and families experiencing mental health challenges, trauma or other vulnerabilities.
• Strong understanding of trauma-informed practice, child and adolescent mental health, and family-focused care.
• Experience delivering tailored case management, including assessment, planning, referral and ongoing support.
• Ability to facilitate individual and group-based interventions, including therapeutic and educational programs.
• Excellent oral and written communication skills, with the ability to maintain accurate case documentation and engage effectively with clients and external agencies.
• Experience working with Aboriginal and Torres Strait Islander peoples and culturally and linguistically diverse communities will be highly regarded
• Current NSW driver’s license
• Current First Aid and CPR Certificate

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)  Permanent positions only
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave.  Permanent positions only
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you