Jobs at Mission Australia

Leads housing operations across tenancy services, asset management, and community development. Manages teams, budgets, KPIs, compliance, stakeholder relationships, recruitment, service delivery, and continuous improvement while supporting positive outcomes for tenants and communities.

Lead the establishment and ongoing operation of a new housing program in Queensland. Manage Housing Services, Asset Services, Community Development, multidisciplinary teams, budgets, KPIs, compliance, risk, stakeholder partnerships, and continuous improvement. Build a customer-focused culture and ensure integrated service delivery that improves tenant and community outcomes.

Leads end-to-end change management for organisational projects and transformation programs. Responsibilities include impact assessment, stakeholder engagement, change planning, leader coaching, training coordination, readiness monitoring, risk management, governance integration, and measuring adoption. The role manages multiple concurrent initiatives and supports successful implementation of new ways of working across Mission Australia.

The Content Producer will lead organization-wide content strategy, develop and edit storytelling across web, social, video, email, and print channels, and maintain consistent brand standards. Responsibilities include sourcing impact stories, managing stakeholder requests, coordinating content production, applying audience insights and performance data, and developing content frameworks and best-practice tools. The role requires strong writing, editing, planning, stakeholder engagement, and digital content expertise.

Provides reception, customer service, and administrative support at a community service centre. Responsibilities include managing enquiries, appointments, visitors, records, correspondence, data entry, meetings, office supplies, and client confidentiality. The role supports people experiencing vulnerability and helps connect them with appropriate services. It requires strong organisation, communication, cultural awareness, computer skills, a current driver licence, and commitment to a safe, inclusive environment.

Design and operationalise technology business continuity and resilience capabilities across a complex organisation. Responsibilities include maintaining BCPs and BIAs, leading recovery exercises, assuring critical third parties, producing audit evidence, and embedding resilience through training and change initiatives. The role partners with technology providers, business leaders, frontline teams, executives, and auditors to prepare for, respond to, and recover from technology disruptions.

Manage third-party security risk through vendor assessments, risk registers, due diligence, compliance monitoring, and continuous monitoring improvements. Partner with procurement, legal, business, and technology teams to communicate risks, support ISO and audit activities, improve controls and governance, and deliver leadership reporting. Use automation and data-driven insights to strengthen GRC processes and provide security awareness support.

Coordinates tenant feedback, surveys, engagement programs, communications, social media campaigns, content, reporting, and stakeholder relationships for Mission Australia Housing. The role analyses customer insights, develops recommendations, supports tenant participation, and translates feedback into service improvements. Regular national travel is required to support engagement activities, meetings, and community initiatives.

Designs and delivers enterprise-wide employee engagement, communication, learning, and change-adoption strategies. Partners with leaders and project teams to translate complex business and technology initiatives into clear messaging, training, and experiences. Monitors engagement and adoption outcomes, builds stakeholder relationships, and supports behavioural change across a national organisation.

Develops and delivers strategic internal communications, leadership messaging, campaigns, digital content, and employee engagement initiatives. Advises senior leaders and stakeholders, manages communication channels including SharePoint and Microsoft Teams, supports transformation projects, analyzes engagement performance, and mentors team members. The role requires strong writing, editing, multimedia storytelling, project management, and stakeholder engagement skills within a complex, geographically dispersed organization.