Jobs at Mission Australia

Coordinate daily operations of the Douglas House program, supervise and mentor staff and volunteers, support recruitment and induction, engage stakeholders, complete administrative tasks and data entry, oversee rostering and case/goal planning, and ensure services meet program guidelines and standards.

Support month-end close, analyse variances, maintain financial and driver-based models, prepare performance reporting, assist budgeting/forecasting, partner with program managers, support acquittals and tender/business case financial input to ensure grant-funded services remain sustainable and compliant.

Deliver intensive, strengths-based case management to adults and families experiencing or at risk of homelessness. Conduct assessments, manage complex caseloads, coordinate outreach and referrals, build client and stakeholder relationships, and support clients toward safety, stability, and long-term housing outcomes.

Provide high-level administrative support to the customer experience and rent review teams, manage records and tenant communications, coordinate meetings and travel, support financial administration and invoicing, maintain office supplies and assets, and ensure compliance with policies while handling sensitive information with confidentiality and professionalism.

Lead day-to-day social media activities: schedule and publish content, create copy/visuals/basic video, manage communities, moderate conversations, monitor sentiment, report performance, and ensure governance and brand consistency across channels.

Provide client-centered case management to disadvantaged young people (≤25), including court support, report writing, support planning, interagency collaboration, referrals, student supervision, record-keeping, and contributing to program reporting and development.

Lead integrated, insight-driven marketing campaigns across multiple portfolios from strategy through execution. Translate organisational priorities into measurable marketing plans, oversee delivery on time and budget, integrate digital, brand, content and communications, use data to optimise performance, manage risks, and lead and coach a team of Marketing Business Partners while partnering with senior stakeholders.

Create and deliver external corporate communications and publications (including the Annual Report). Draft, edit and proofread messaging for varied audiences, manage stakeholder inputs and approvals, coordinate designers and suppliers, maintain content repositories, monitor effectiveness, and ensure brand, tone and editorial consistency to support reputation and organisational strategy.

Partner with business units to plan, coordinate and deliver integrated, audience-led marketing campaigns. Manage project plans, stakeholders, specialist teams, performance measurement and continuous improvement across a portfolio of marketing activity.

Manage and publish website content via CMS, support content audits and migrations, apply metadata and tagging, assist digital campaigns/landing pages/EDMs, support SEO and GA4 reporting, coordinate digital requests with stakeholders and vendors to improve user experience and discoverability.

Provide reception and administrative support for NDIS teams across two SA sites. Manage enquiries, records, scheduling, office operations, and stakeholder relationships while maintaining confidentiality and compliance with NDIS screening and onboarding requirements.

Provide culturally safe outreach and support to Aboriginal and Torres Strait Islander individuals and communities. Build relationships with community groups and service providers, support community-led projects and engagement, deliver cultural guidance to staff, identify access barriers, and contribute to reporting, evaluation and continuous improvement to improve housing, financial wellbeing, employment and community connection.

Lead local coordination of the Advance to Zero homelessness initiative in Geraldton by building partnerships, facilitating stakeholder meetings and case conferencing, developing local action plans, supporting data collection and analysis, preparing reports and submissions, delivering training, and representing the initiative at community forums. Operate autonomously while aligning local efforts with state priorities and evidence-based Housing First approaches.

Provide frontline, trauma‑informed case management to young people (12–25) with AOD issues across the Pilbara. Conduct intake and assessments, develop tailored case plans, coordinate referrals and outreach (including transport), maintain records and reporting, engage families and stakeholders, deliver life‑skills capacity building, and manage a dynamic caseload in a remote/regional context with culturally safe practice.

Provide first-level Workday support across HR, Recruitment, Onboarding and Absence modules; manage cases in ServiceNow; participate in system testing, configuration and continuous improvement; deliver training and user guides; collaborate with HR, IT, Payroll and external providers to resolve issues and improve processes.

Provide on-site, person-centred case management for people experiencing or at risk of homelessness. Develop tailored plans, conduct risk reviews and safety plans, make referrals to specialist services, support tenancy and independence, maintain accurate case records, build relationships with community and agencies, and mentor less experienced staff to help clients secure and sustain long-term housing.

Provide one-to-one and group mentoring to young people (15-24) to support transition to work/education. Deliver driving supervision and logbook support, conduct outreach, maintain case records, collaborate with employment specialists, safeguard youth wellbeing, and contribute to program improvement.

Lead design and delivery of an organisational Capability Framework, integrate it into HRIS/LMS (including Workday), partner with stakeholders to define capabilities, run career, learning and succession initiatives, use workforce data to identify gaps and measure impact, and champion a learning culture.

Provide case management to homeless or at-risk adults, create individual support plans, update records and reports, induct new clients, and liaise with stakeholders and community, health and government services. Work Monday–Friday within a supported accommodation and outreach service.

Lead delivery of Reconnect and Toward Home Prevent programs, manage an 8-person team, oversee budgets, recruitment, compliance, reporting, continuous improvement, and stakeholder partnerships to deliver client-focused homelessness services.