Case Manager - ICMSCM

If you want to make a living by making a difference, join Acenda as an

Job Title: Case Manager

About Acenda Integrated Health

Acenda Integrated Health provides 100+ behavioral health programs, including mental health services, crisis care, substance use recovery, family therapy, maternal and pediatric support, and residential programs across New Jersey. Our team enjoys competitive benefits, work-life balance, professional development, and team engaging events. Acenda is recognized as a multi-year Top Workplace by USA Today and The Inquirer and a Top Workplace Culture award winner for Work-Life Balance as well as Joint Commission accredited and certified by MHCA and the New Jersey Alliance for Children, Youth, and Families. Join #TeamAcenda and make a lasting impact.

Job Overview:

This role works in collaboration and continuous partnership with clients, community services, and providers, and the clinician team to ensure the client’s care plan is effectively implemented and adequately addresses the client’s needs. The role will connect clients to relevant community resources including substance abuse treatment, housing, employment, mental health services and primary care.

On call as needed for client crisis needs.
 

As an integrated health organization, Acenda values the use of evidence-based practice or EBP's.

Program Info

Integrated Case Management Services (ICMS) engages individuals at the point of hospitalization and participates in the discharge planning process to assist with the transition from hospital to community. Case management provides targeted case management services and post-discharge follow-up to support the client with community integration. This is done through direct in-home contact and linkage to community resources. The client is linked to resources that support the ability to remain stable within the community. ICMS, identifies, assesses and develops plans to address the needs of the Seriously and Persistently Mentally Ill (SPMI) through targeted case management.

Key Responsibilities:

• Case manager supports clients with face-to-face targeted case management, as designated through the ROH levels, needs as identified in contracts and regs, integration into the community, hospital discharge planning, and community linkages. 
• Services shall include, but shall not be limited to: assessment, service planning, services linkage, ongoing monitoring, ongoing support, and advocacy.
• Provides weekly face to face contact with clients in the community by pre-scheduling sessions and utilizing treatment plan goals for session preparation.  Provides linkages across needs, warm hands, and follow up for resources to ensure client stability; transport clients for identified goal needs and stabilization for successful linkage needs.
• Maintain all documentation as identified in state contract and program manual.  Monitors treatment planning ongoing and discharge planning.
• Staff weekly performance benchmarks is between 20-25hrs of face to face, 50% of time is client facing.  Face to face time also includes support to OCHA residents through weekly office hours, groups, and individual sessions on site. 
• On-site presence at hospitals and consistent communication with other community agencies for referrals and pre-discharge planning.
• Participate in all program, agency, supervision meetings as required.  Maintains yearly required case management trainings.  
• Completes all required documentation: notes within 24hrs of contact, as well as treatment plans and assessments as documented in program manual to support timely billing and required timeframes.
• Adheres to a flexible schedule based on client and program needs.
• Demonstrates competent written and verbal communication with referral sources and external customers. 
• Attentive and responsive to customer needs in a helpful, supportive and timely manner. 
• Works collaboratively with coworkers and agency staff to effectively communicate and problem-solve. 
• Meets obligations of the program (contractual, licensing, Medicaid, etc.). 
• Follows program policies and procedures and encourages the same in others. 
• Educates self on issues impacting the program population. 
• Operates conscientiously in accordance with program budget (i.e., use of client engaging funds, office supplies). 
• Performs other related duties as assigned. 

Additional Information:

• Base Pay: Starting hourly rate of $20.19
• Bilingual Rate: An additional $1.50/hourly rate added to the base pay if Spanish proficient.

Requirements:

• Possess a Master’s Degree in social work, counseling, psychology or related field, from an accredited institution; or possess a Bachelor of Arts in a behavioral health field from an accredited institution and one (1) year of relevant, post degree experience; or possess an Associate’s degree in a direct care field (e.g. psychosocial rehabilitation or psychiatric nursing) from an accredited institution and two (2) years of relevant post degree experience; or possess a minimum of a high school degree, have the ability to use his/her lived experience of recovery from mental illness, and either possess or complete a nationally or NJ approved peer certification training program within one year of hire;
• Must have and maintain a valid driver's license with an acceptable driving record
• Must be able to exercise independent thinking and good judgment under all circumstances.
• Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.

Required Skills/Competencies:

• Interpersonal Communication
• Collaboration and Teamwork
• Cultural Competence & Adaptation
• Screening & Assessment
• Care Planning & Care Coordination
• Intervention
• Systems Oriented Practice
• Practice-Based Learning & Quality Improvement
• Informatics

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to remain in a stationary position, often standing or sitting for prolonged periods.   
• Repeated motions that may include the wrists, hands and/or fingers
• The employee must occasionally move about to accomplish tasks, adjust or move objects up to 20 pounds.
• Must be able to communicate with others to exchange information.

What we provide:

• An Innovative culture that encourages you to grow and learn with the agency 

• Mission-driven core 

• Health, Vision and Dental coverage for you and your family 

• 401(k) with 100% employer match on the first 5% of comp 

• Generous time-off 

• Life Insurance 

• Flexible Spending Accounts 

• Employee Assistance Program 

• Year-end bonuses 

Acenda Integrated Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Department/Program