Case Manager I - Cohen Veterans Network

SUMMARY

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 clients a year (based on expected utilization levels). 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provides comprehensive case management to veterans, active-duty, guardsmen, and their families seeking mental health services 
• Develops network of trusted contacts within organizations in which to refer and coordinate care. 
• Creates and maintains an organized, evolving resource list covering all major areas of need, accessible to the team via Red Rock SharePoint 
• Establishes and maintains warm, supportive, professional relationships with clients 
• Provides appropriate referrals as necessary and assists clients in navigating systems of care 
• Consults with service providers and community partners on resource-related issues 
• Ensures confidentiality and controls access to sensitive information
• Thoroughly and efficiently completes documentation within required timeline of 48 hours of intervention/communication
• Collaborates with clinical team and participates in multidisciplinary team meetings
• Follows care follow-up procedures to ensure clients receive services to which they are referred and identify/address any follow up needs Conducts intake assessments as needed
• Provides crisis management support to clients and the team as needed
• Provides services in-person and via telehealth platform, as required
• Performs other duties as required

QUALIFICATIONS

• Bachelor's degree in Social Work, Sociology, Psychology or related field is required; master’s degree is preferred
• At least one year of experience providing case management services; experience working with a military or veteran population is preferred
• Knowledge of military connected and veterans service organizations and resources 
• Ability to think analytically and evaluate the impact of case management recommendations
• Excellent written and oral communication skills
• Highly organized, detail oriented, and reliable
• Works effectively in and contributes to a healthy team environment
• Proficient in use of technology to perform duties
• Displays appropriate understanding of and adherence to policies and procedures and organizational hierarchy
• Ability to set priorities and evaluate and create solutions to work related challenges
• Complete Behavioral Health Case Management II certification within 6 months of hire
• Must have a valid driver’s licenses and reliable transportation

PHYSICAL REQUIREMENTS

• Must have the ability to stand or sit for long periods of time
• Must have the ability to lift, push, or pull a minimum of 25 pounds
• Ability to travel approximately 10% of the time
• Ability to use telephone, PC, fax machine, copy machine, and printer

HOW WE TAKE CARE OF YOU!

• We pay a generous portion of your Health Insurance
• Low-cost Dental and Vision Insurance
• Retirement Plan with employer contributions equal to 5% of annual salary
• Student Loan Repayment options
• No cost Employee Assistance Plan
• 3 Weeks Paid Time-Off (increases annually between years 2-10)
• 9 Paid Holidays
• 1 Floating Holiday to use at your discretion.
• 4 Rest and Relaxation days
• 3 days of Education Leave
• 4 hours of Volunteer Leave
• Eligible for Pay Increases and Bonuses annually
• Employer Paid Long-Term Disability and Life Insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Red Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.