Position Description:
Title: Case Aide Reports To: Lead Veteran Advocate
Hours: Full Time Supervises: None
FLSA Status: Non-Exempt (Hourly) OSHA Exposure Category: III
Position Summary:
This position will perform paraprofessional case management and program participant activities to support and augment professional services provided to participants.
Essential Job Functions:
•Transports clients to and from visits for housing and other resources related to individual service plan;
•Assists Veteran Advocates/Case Managers in service delivery for program participants in office and/or home settings;
•Prepares reports regarding participant contacts;
•Accompanies Veteran Advocates/Case Managers on emergency and other field visits;
•Obtains medical, social and other records to assist staff in developing participant’s service plan;
•Makes collateral contacts to community agencies such as veteran affairs, doctors, police and social service agencies to obtain necessary information;
•Assists participants in completing forms relating to assistance or service requests;
•May perform clerical activity such as data collection, filing and obtaining case files and copying and arranging various documents, referral information and other written material;
•Gather and distribute participants’ food, clothing and household items;
•Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and
•All other duties as assigned.
Essential Qualifications:
Education:
•High School Diploma or equivalent and two (2) years of college-level education is required. Two (2) years of alcohol and other drug counseling experience may be substituted for one (1) year of college-level education. No more than one (1) year of college-level education may be substituted with alcohol and other drug counseling experience.
Experience and Competencies:
•Two (2) years of experience in providing direct counseling services to persons with alcohol and/or drug problems is preferred;
•Intake and assessment experience is preferred;
•Marketing and/or sales experience preferred;
•Bilingual is preferred;
•Knowledge of the criminal justice system;
•Excellent communication skills;
•Ability to exercise good judgment and discretion;
•Ability to work well in a team environment;
•Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;
•Professional appearance and demeanor;
•Must be culturally/linguistically sensitive to populations served;
•Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; and
•CPR Certification and First Aid Certification.
Skills Required
- High school diploma or equivalent
- Two years of college-level education, with limited substitution allowed for alcohol and other drug counseling experience
- Valid driver's license
- Ability to obtain and maintain WestCare vehicle insurance
- CPR certification
- First Aid certification
- Two years of direct counseling experience with persons with alcohol and/or drug problems
- Intake and assessment experience
- Marketing and/or sales experience
- Bilingual ability
- Knowledge of the criminal justice system
- Excellent communication skills
- Good judgment and discretion
- Ability to work effectively in a team environment
- Adherence to ethical and confidentiality standards
- Professional appearance and demeanor
- Cultural and linguistic sensitivity to populations served
What We Do
WestCare is a worldwide family of nonprofit organizations providing a wide range of health and human services, including treatment and rehabilitation, mental health and wellness, emergency support, housing, education, and services for veterans and those affected by domestic violence and criminal justice issues.
