CARTAGE CO ORDINATOR

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service. 

Key Responsibilities

Customer Communication

• Answer emails and calls promptly and professionally, serving as the trusted liaison between clients, site managers, and transport staff.

• Keep all stakeholders up-to-date with delivery ETAs and site access, ensuring clarity and confidence.

Planning and Scheduling

• Daily Scheduling: Plan and coordinate freight runs, aligning driver and subcontractor movements for on-time delivery.

• Scheduling Alignment: Ensure all activities are in line with Mondiale VGL Fleet requirements.

Operations and Execution

• Shipment Management: Organise inbound and outbound shipments to ensure timely delivery.

• Container Management: Monitor and follow up empty container status; handle DAWR containers as required.

• Documentation and Systems: Process freight paperwork, maintain the Transport Management System (TMS), and manage delivery confirmations (PODs).

Compliance and Risk

• Customs Awareness: Stay updated on customs compliance changes and relevant regulatory requirements.

• Safety and Welfare: Support driver welfare and align with heavy vehicle fatigue and safety standards.

Continuous Improvement

• Process Efficiency: Work with the team to ensure smooth processes and identify opportunities to reduce transport costs and improve margins.

• Service Excellence: Maintain a high standard of customer service across all interactions.

• 4+ years in Customer Service with previous experience in a similar role within the logistics industry

• Strong attention to detail with the ability to meet strict deadlines

• Exceptional time management and the ability to prioritise in a high-paced setting

• Confident and professional communicator with proven customer service skills

• Proactive and solutions-focused, with strong troubleshooting capabilities

• Positive attitude and team player with a flexible, can-do mindset

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.