KEY RESPONSIBILITIES:
Develop and execute strategy and road map for card products.
Lead an end to end Product Development process from ideation to launch.
Liaise with marketing teams and customer service to develop go to market strategies and support campaigns to increase product adoption.
Establish and maintain partnerships with key stakeholders such as payment networks (Visa, Mastercard), processors, and technology vendors.
Negotiate contracts and manage relationships with card manufacturers, payment gateways, and other third-party providers.
Provide support in Driving all Card issuing projects to ensure timely implementation and shorten go to-market duration.
Monitor and improve the customer journey for card holders ensuring optimal experience across all bank Channels
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
