The Role
About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
About The Job:
Card Issuing Dispute/Fraud Manager will review improve and develop current processes within card issuing flows (VISA/Mastercard/UnionPay) and BaaS (Banking as a Service) project. You will be responsible for cardholder dispute handling process, antifraud and compliance programs. Part of this role is also to facilitate the Company’s growth by scaling internal processes and focus on continuous optimization and automation.
Responsibilities:
- Maintain Card Schemes Issuing Programmes activities and deploy strategic initiatives
- Maintain existing internal Issuing Programmes and Card Scheme mandates
- Maintain ongoing relationship and weekly calls with internal and external vendors and stakeholders include but not limited to Product, DevOps, Processing, Service Delivery, Banking, Risk, Chargeback, Customer support, Reconciliations, Finance teams
- Coordinate daily operations with relevant stakeholders
- Manage external partners relationship
- Ensure Program compliance with local regulators and scheme rules
- Creating the reporting and dispute handling procedures and follow them up
- Determining and describing the need for improvements; communicating them internally and externally (with the respective providers)
- To implement card monitoring anti-fraud rules and follow up to the fraud trends
- Follow the MasterCard ACS 2.X update protocol and rules
- Supporting ad-hoc projects
Requirements:
- Strong knowledge and background within the online payments' industry with a focus on the issuing sector
- Expert powers of communication and negotiation
- Proven experience in successfully managing or launching new innovative products
- A good technical and project management understanding of how complex products are developed
- Strong analytical capabilities with the ability to evaluate and interpret complex data
- Proven +3 years of experience in working as a card Program manager, project manager, business analyst, product manager, or similar roles
- Business, IT or Analytical degree (bachelor or master)
- Strong skills in Microsoft Excel
- Passionate about card industry
- Experience working with internal and external partners to meet project goals
- Excellent interpersonal and communication skills (must love interacting with people and working collaboratively)
- Fluent English, any additional language is a plus
We offer:
- Attractive monthly salary paid in line with experience
- Vacation, sick, and paid holidays
- Full-time: 5/2 (Saturday and Sunday days off)
- Modern workplace with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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The Company
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed.
Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more.
That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints.
Unlimit - Borderless Payments
