This newly created role establishes and leads capability development in Product & Technology, working alongside our engineering, product, design, security, and data science teams. You'll partner with leaders to architect frameworks that enable specialists to evolve their skills ahead of industry trends - solving a real business challenge: helping our 2,600+ P&T professionals grow faster, stay engaged, and accelerate their careers.
Through close collaboration with leadership and cross-functional stakeholders, you'll build a high-performance capability culture aligned with our company strategy. You'll move beyond standard training delivery, focusing instead on measurable outcomes like delivery velocity, retention, internal mobility, and how quickly new hires reach full capability. In doing this, you'll serve as a competitive advantage and embed growth directly into how we operate.
The team and how they connectYou'll join the Product & Technology Learning and Development team, a small, agile group within our broader Organisation Development function. The team fosters an inclusive environment built on psychological safety, transparency, and curiosity. You'll partner closely with other Product & Technology L&D specialists and collaborate with senior leaders across Product, Design, Engineering, and People Experience to identify capability gaps and design solutions that stick.
The team is currently working onBuilding the Capability Framework for Product & Technology, mapping technical and behavioural skills aligned with business OKRs
Designing upskilling programmes around AI/ML and emerging technologies - staying ahead of what the tech stack demands
Creating internal mobility pathways that help talent progress across different teams, disciplines, and career stages
Establishing success metrics beyond completion rates: delivery velocity, internal mobility rate, retention, time-to-productivity, and eNPS
This hybrid role can be based in Australia (Sydney or Melbourne preferred) or New Zealand. We work flexibly - some time in office based on work to be delivered. You'll have access to office spaces in Sydney, Melbourne, as well as Auckland and Wellington. You'll interact regularly with teams across these regions, with most of our engineering talent based in Auckland, Wellington, and Melbourne. We offer boost days twice a week, to bring teams together when it matters most.
Here are some of the things we're looking forYou bring solid experience building or managing capability programmes, frameworks, or skill development initiatives - ideally within tech, SaaS, or high-growth organisations where you've seen programmes scale
You understand the technical landscape enough to partner effectively: software development lifecycle, engineering trajectories, product management disciplines, AI/ML, and emerging tech all make sense to you
You can influence without authority; build trust quickly with technical stakeholders; and navigate competing priorities with strong interpersonal skills and strategic thinking
Your approach is grounded in data and outcomes: you measure what matters (velocity, retention, mobility, time-to-productivity, eNPS), not just participation rates, and connect learning interventions to real business impact
You Go Together by partnering effectively across functions - collaborating with senior technical leaders, People Experience, and Group OD to build cohesive capability strategies
You bring genuine curiosity about how emerging technologies shape capability needs, with a Go Fast mindset that balances rigorous programme design with agility to iterate based on feedback
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Experience building or managing capability programs, frameworks, or skill development initiatives
- Experience in technology, SaaS, or high-growth organizations
- Understanding of software development lifecycle, engineering career trajectories, product management, AI/ML, and emerging technologies
- Ability to influence without authority and build trust with technical stakeholders
- Strong interpersonal, strategic thinking, and cross-functional collaboration skills
- Data-driven approach to measuring business outcomes such as velocity, retention, mobility, time-to-productivity, and eNPS
- Curiosity about emerging technologies and ability to iterate programs based on feedback
Xero Compensation & Benefits Highlights
-
Leave & Time Off Breadth — Time off is described as extensive, with multiple leave types including annual PTO, dedicated wellbeing days, extra “Xtra” days, year-end shutdown time, and a paid volunteer day. U.S. job postings and benefits pages consistently highlight breadth that emphasizes rest and wellbeing.
-
Parental & Family Support — Parental provisions are portrayed as particularly strong, including 26 weeks of fully paid leave for primary caregivers and fully paid partner leave. Family-forming support through Carrot is also highlighted.
-
Healthcare Strength — Health coverage is outlined as broad, with Cigna/Kaiser medical options plus dental, vision, FSAs, and Modern Health support for employees and families. U.S. sources also note subsidized plan options and HSA contributions.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
