Campaign Operations Manager

At MNTN, we're looking for a Campaign Operations Manager to own the reliable execution of email and lifecycle campaigns across our go-to-market motion. You'll turn campaign briefs into launched, tested, measurable programs, managing intake, audience setup, build, QA, scheduling, deployment, and post-launch monitoring. This role adds the dedicated execution capacity our Marketing Operations team needs so urgent campaign asks do not crowd out systems improvements and longer-term automation work.

You'll report to the Marketing Operations lead and work closely with Marketing, Sales, and Revenue Operations, and own campaign operations and execution. 

What you’ll do

• Own campaign intake and execution from approved brief through audience build, configuration, QA, scheduling, launch, monitoring, and closeout.
• Build email, nurture, lifecycle, and event-triggered campaigns in Inflection or related platforms, turning strategy into workflows, segmentation, suppression logic, personalization, and clear handoffs.
• Set campaign calendars, service levels, cutoffs, and expedited-request rules that keep last-minute work visible and manageable.
• Run thorough pre-launch QA across content, links, audiences, consent, suppression, timing, personalization, and downstream CRM behavior; monitor launches, troubleshoot issues, and coordinate fixes.
• Maintain templates, checklists, naming conventions, audience documentation, and runbooks; capture learnings and provide clean campaign metadata and execution context for accurate measurement.
• Partner with the GTM Engineer on integrations, routing, web forms, deliverability, and reusable automation, and support campaign infrastructure across new and existing Marketing and GTM channels.
• Manage campaign operations and email agents across the marketing automation toolset, and turn repeatable manual work into automation and process improvements.

What you’ll bring

• 5+ years in campaign operations, marketing operations, lifecycle marketing operations, or a related execution role
• Hands-on experience building and launching complex email or omnichannel campaigns in Inflection, Marketo, HubSpot, Braze, Iterable, or a similar platform
• Strong knowledge of segmentation, suppression, consent, testing, personalization, and campaign QA
• Experience managing a high-volume campaign calendar with shifting priorities and firm launch dates
• Working knowledge of Salesforce campaign and lead or contact data, including how marketing activity flows into CRM processes
• Strong attention to detail, operational judgment, and calm troubleshooting under deadline pressure
• Ability to create repeatable processes without slowing down the business

Nice to haves

• Familiarity with email deliverability fundamentals and sender-reputation monitoring
• Experience with web forms, lead routing, audience queries, or basic SQL
• Experience supporting B2B demand generation, sales-assisted motions, and long-running lifecycle programs

What success looks like

• Owning the day-to-day execution of email and integrated campaigns in Inflection, including audience setup, testing, launch, monitoring, and post-campaign follow-up.
• Establishes a consistent campaign intake and production process that improves planning, reduces last-minute work, and gives stakeholders clear timelines and status.
• Improves campaign quality and reliability through documented standards, quality checks, audience governance, and accurate lead and campaign data flowing into Salesforce.
• Partners with Marketing, MOPS, and GTM Systems to improve automation, integrations, and use of the existing martech stack while reducing manual campaign work.