Calculation Analyst

This role is responsible in calculating revised benefits for members with approved CPP Disability benefits and those in Gradual Return to Work program, and then informing members of the revised benefits and how it was calculated. This role is also responsible in setting up external contribution for ASO groups and sending the CPP/EI weekly and monthly reports to the clients.

Position Responsibilities:

• Update external contributions in Navigator and process claims per special handling instructions when applicable

• Calculate revised benefits based on contract provisions, apply offsets, and prepare calculation sheets

• Contact members and/or Service Canada to obtain missing information and explain benefit revisions to members

• Send letters and supporting calculation documents to members; refer Level 2 claims to Senior Calculation Analysts in KW

• Communicate with case managers to resolve discrepancies and ensure accurate claim processing

Required Qualifications:

• Bachelor’s degree in Mathematics, Statistics, Finance, or Economics

• Minimum 1 year of experience in accounting and/or statistics

• Strong analytical and mathematical abilities

• Proven problem-solving skills

Preferred Qualifications:

• Excellent communication and comprehension skills; comfortable handling calls (10–20% of work)

• Strong organizational abilities with a proven capacity to work under pressure

• Ability to accurately interpret contract provisions and apply them in practice

• Contact center skills and familiarity with contact center culture

• Positive culture fit with strong professionalism and client-focused approach

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].