The Role
The Cage Supervisor oversees staff and operations, ensuring compliance and customer satisfaction while managing team performance and resolving issues.
Summary Generated by Built In
The Role:
Ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this position.
Responsibilities:
Target Salary Range: $50,000-$60,000 (varies by experience).
Ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this position.
Responsibilities:
- Review staffing levels, customer flow and assign work areas to team members.
- Review and approve check-cashing transactions as required.
- Monitor Cash Machine cassette levels to determine Fill requirements.
- Review close out procedures by cashiers, ensure drawer balances and note all variances.
- Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Train new team members and update all employees on new procedures or policies.
- Assist the Cage Manager in performance of duties and assume full responsibility in their absence.
- Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
- Assist in the preparation and coordination of scheduling the Cage Cashiers Team.
- Works specialty bank or front line upon request.
- Ensure team members are ready to provide great service.
- Help team achieve service goals.
- Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
- Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company.
- Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
- Ensures that team members clearly understand and are held accountable for their performance expectations.
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
- Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
- Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
- Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
- Recommends and implements change to improve overall team member and guest satisfaction.
- Excellent communication and organizational skills.
- Must be 21 years of age.
- Previous computer skills preferred.
- Must enjoy working with the public.
- Display leadership ability High School Diploma or GED equivalent required.
- A minimum of 1 year related experience required.
- A minimum of 1 year supervisory experience required.
- Must be able to obtain and maintain a Gaming License.
- Must possess excellent customer relations and communication skills.
- Available to work flexible shifts, weekends, and holidays.
- Ability to obtain and maintain all necessary licensing.
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K) Company Match
- Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.
- Must be able to identify colors.
- Able to work with others while maintaining a positive and professional demeanor.
Target Salary Range: $50,000-$60,000 (varies by experience).
Skills Required
- High School Diploma or GED equivalent
- Minimum of 1 year related experience
- Minimum of 1 year supervisory experience
- Gaming License
- Excellent communication and organizational skills
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The Company
What We Do
Fairmount Park has been a cornerstone of excitement in the St. Louis metro area since 1925, operating as a horse racing track offering Thoroughbred flat racing, simulcast wagering, and off-track betting, alongside casino operations.
