JOB SUMMARY
The Business Unit Program Manager (SCaaS Commercial Operations) is responsible for driving commercial performance and business execution for assigned customers and EMS partners within Supply Chain as a Service (SCaaS). This role serves as the primary interface between customers, EMS partners, Finance, Planning, Operations, and Supply Chain teams to deliver revenue growth, margin improvement, working capital optimization, and customer satisfaction.
The position requires strong commercial, financial, and stakeholder management skills to drive business results, resolve commercial issues, manage customer commitments, and identify opportunities to improve profitability and operational efficiency.
The individual will work independently to manage complex business challenges, lead cross-functional initiatives, and influence both internal and external stakeholders to achieve business objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary commercial interface for assigned customers and EMS partners.
Drive revenue, margin, and profitability performance for assigned accounts.
Support customer business reviews and commercial discussions.
Manage customer quotations, pricing requests, and commercial approvals.
Lead PPV, IRV, expedite cost, freight recovery, and other customer claim activities.
Monitor and drive accounts receivable collections, dispute resolution, and working capital improvement initiatives.
Identify commercial, financial, and operational risks and develop mitigation plans.
Coordinate with Planning, Operations, Procurement, Logistics, and Finance teams to ensure successful execution of customer requirements.
Manage EMS commercial engagements, quotations, and issue resolution.
Support new business opportunities, customer onboarding, and business expansion initiatives.
Prepare business performance reports, dashboards, forecasts, and management presentations.
Drive closure of customer action items and commercial commitments.
Escalate critical business issues and provide recommendations to leadership.
Build and maintain strong relationships with customers, EMS partners, suppliers, and internal stakeholders.
Lead continuous improvement initiatives that enhance customer experience, profitability, and operational effectiveness.
Perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
Strong commercial and financial acumen.
Understanding of revenue, margin, pricing, profitability, and working capital management.
Knowledge of accounts receivable, customer claims, PPV/IRV processes, and cost recovery activities.
Strong supply chain, materials management, and operations knowledge.
Experience working with customers, EMS partners, suppliers, and cross-functional teams.
Strong analytical and problem-solving skills.
Ability to identify risks, evaluate business impacts, and develop mitigation strategies.
Ability to effectively present information and communicate with customers, business leaders, and cross-functional stakeholders.
Strong stakeholder management, negotiation, and influencing skills.
Experience with ERP systems, reporting tools, and Microsoft Office applications.
Ability to manage multiple priorities in a dynamic and fast-paced environment.
Strong project and program management capabilities.
Excellent written and verbal communication skills.
Ability to work independently with limited supervision and exercise sound business judgment.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
#whereyoubelong
Skills Required
- Strong commercial and financial acumen
- Understanding of revenue, margin, pricing, profitability, and working capital management
- Knowledge of accounts receivable, customer claims, PPV/IRV processes, and cost recovery activities
- Strong supply chain, materials management, and operations knowledge
- Experience working with customers, EMS partners, suppliers, and cross-functional teams
- Strong analytical and problem-solving skills
- Ability to identify risks, evaluate business impacts, and develop mitigation strategies
- Ability to present information and communicate effectively with customers, business leaders, and cross-functional stakeholders
- Strong stakeholder management, negotiation, and influencing skills
- Experience with ERP systems, reporting tools, and Microsoft Office applications
- Ability to manage multiple priorities in a dynamic and fast-paced environment
- Strong project and program management capabilities
- Excellent written and verbal communication skills
- Ability to work independently with limited supervision and exercise sound business judgment
Jabil Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jabil and has not been reviewed or approved by Jabil.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, prescription coverage, and HRA/HSA plan options appearing consistently across role materials. Wellbeing support is also included via EAP access and additional wellbeing-oriented time such as mental-health days in some U.S. postings.
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Retirement Support — Retirement offerings include a 401(k) with company match and an Employee Stock Purchase Plan, which together strengthen long-term savings potential. Additional financial upside is supported in some roles through profit sharing and performance/quarterly bonus structures.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle add-ons extend beyond core insurance, including tuition reimbursement, commuter benefits, pet insurance, adoption assistance, and employee assistance resources. Community-oriented benefits such as a paid Day of Service can add perceived non-cash value alongside standard rewards.
Jabil Insights
What We Do
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
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