Pie Insurance
United States

Business Systems Analyst

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Employer Provided Salary: 95,000-115,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.


Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

Business System Analysts are experts in our business and the technology that supports our business. Their goals are to improve the quality of technology services provided to the business through the design and documentation of requirements and leverage native system functionality to simplify overall processes and solutions. Business System Analysts are part of a team of technical architects, developers, and other team members who work in service of streamlining our operational journeys. This role will support Pie’s financial technology ecosystem. 

As a Business Systems Analyst, your role would be collaborating with stakeholders to understand their business requirements and identify areas where technology can be leveraged to optimize business processes. Leveraging your experience in the commercial financial technologies, you would be responsible for evaluating and recommending solutions to challenging business problems, developing detailed specifications and project plans, implementing and testing systems and features, providing training and support to end-users, and ensuring that all systems are properly documented and maintained. Strong analytical, problem-solving, communication, and project management skills are essential to succeed in this role.

How You’ll Do ItDesign

  • Design and track requirements through the project lifecycle (Design, Test, etc.), including process mapping and validation of desired outcomes
  • Curate user stories representing the "voice of the customer" with clear problem statements, acceptance criteria, and operational value statements.
  • Ensure all systems are properly documented and maintained, including developing and updating user manuals, technical documentation, and operational procedures.
  • Facilitate the discussions with various stakeholders along the finance journey (Accounting, Finance, Customer Success et al) 


  • Create and maintain test scenarios, test scripts, and test data, in collaboration with the business partners, for validating system design, configuration, integration, and performance as it pertains to the financial technology ecosystem
  • Provide training and support to end-users, including developing training materials and conducting training sessions.


  • Lead in business process/department/functional group activities on a regular basis to understand business needs and challenges and facilitate improvements.
  • Work with business partners to identify technical debt and capability gaps that contribute to a roadmap for the Systems that provides a comprehensive view that crosses functional boundaries in order to minimize the application portfolio and support business capabilities.
  • Assist the business partners in creating and reviewing training materials to ensure alignment with business processes and system configuration.
  • Support the Project Managers and Business Systems Managers to define project scope, schedule, resource, and budget requirements.

The Right Stuff

  • 3 plus years of experience working in a Business Systems Analyst or Business Analyst Role. 
  • Bachelor's degree in Computer Science, Information Systems, or equivalent work experience
  • Experience working with SaaS platforms and cloud-based systems.
  • Experience creating process maps, gathering business requirements, writing functional specifications, creating test plans, and writing test scripts.
  • Strong analytical and problem-solving skills, with the ability to think strategically and creatively to develop innovative solutions.
  • Deep understanding of at least one system related to the Order to Cash process (e.g. Zuora, Salesforce Revenue Cloud, Sage Intacct, Chargebee, etc.)
  • Familiarity with complementary systems, including standard and custom integrations within the Order to Cash ecosystem
  • Understanding of data structures, reporting capabilities, and data security.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders and team members.
  • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
  • A willingness to travel ~15% of the time


Base Compensation Range

$95,000$115,000 USD

Compensation & Benefits 
  • Competitive cash compensation
  • A piece of the pie (in the form of equity)
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work 

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. 

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information 

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.  

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Pie Insurance Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Flexible work schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Remote work program
Highly diverse management team
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Generous PTO policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer team members a parking subsidy.
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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