Business Systems Analyst III

Inside the Role

The Business Systems Analyst bridges business strategy and technology with a global platform perspective. This role will support DTNA’s Daimler Truck Remarketing (DTR) systems through gathering and defining requirements, leading business analysis, driving solution design by translating strategic goals into actionable tech solutions while navigating complex cross-systems-dependencies and ensuring uninterrupted business operations during major business transitions, and ensuring quality assurance and continuous improvement. The role requires strong leadership, communication, technical skills, and deep understanding of truck operations and market trends.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Business Analysis: Analyze complex business needs, conduct process mapping, identify inefficiencies, and recommend IT solutions that drive process improvement, automation, and integration of software systems across Sales, Marketing, Finance Reporting, and Dealer systems in alignment with the organizational strategic plan.
• Requirements & Documentation: Elicit, document, and manage detailed end-to-end business and system requirements, translating them into clear technical specifications and system enhancement planning.
• Full Life Cycle Development & Production Support: Lead IT work packages, provide production support for high visibility content, resolving extract failures, broken connections, corrupted workbooks, and stale content; triage Tableau VizAlerts and coordinate with BI admins during incidents.
• Enterprise Dashboard Oversight: Own and support a portfolio of enterprise dashboards across DTR Controlling, Sales, Marketing and Finance with regular dashboard hygiene, enforcing role-based access, and maintaining audit-ready content.
• Data & Reporting Improvements: Improve reporting and analytics capabilities across multiple business areas through design of system updates, data requirements, and cross‑platform integrations, including improving data trust for key performance indicators by investigating and mitigating issues and delivering enhancement proposals as needed.
• Vendor & Stakeholder Management: Act as a key liaison between business leaders, IT, and cross-functional teams, managing external vendor and internal stakeholder relationships and shaping IT demand to evaluate current‑state processes, identify gaps, and propose scalable system or process improvements that meet the needs of business users.
• Complex Problem-Solving: Lead analysis for large-scale initiatives, solving complex issues from strategy to execution using end-to-end process thinking. Ship urgent business fixes (e.g., logic/code updates, branch filters, credential re‑publishing) under tight timelines to keep operations and month‑end close on track.
• Systems Maintenance: Support ongoing maintenance and optimization of Dealer Management Systems, Brand Websites, DTNA Portal, and Communications tools.
• Quality Assurance, Testing, and Process Improvement: Lead quality assurance (QA) planning, test case development, and user acceptance testing (UAT) execution. Identify opportunities to enhance operational effectiveness, drive automation, and implement innovative technological solutions. Harden environment readiness by executing smoke tests during server upgrades/rollbacks and quickly rebuilding/reporting content to restore continuity after rollbacks.
• Best Practice Advocacy: Bring external insights, championing industry best practices, Agile frameworks, and new technologies.

 

Knowledge You Should Bring

• Bachelor’s degree in Computer Science, Business Analysis or another related field AND at least 5 years of experience as a business systems analyst with progressively increasing responsibilities, OR 10+ years of proven experience in business systems analysis, IT, or related fields in lieu of a degree.
• Leadership: Proven ability to lead teams, resolve conflicts, and drive change.
• Technical: Proficiency in various business analyst tools, methodologies (Agile, Waterfall, Lean), and understanding of system landscapes.
• Communication: Exceptional skills in communication, presentation, negotiation, and influencing stakeholders.
• Analytical: Deep analytical, problem-solving, and critical thinking abilities.
• Business acumen: Strong ability to grasp business processes, financial analysis, and to clearly and concisely explain potential system solutions to business users as well as different levels of management.
• Microsoft Office Proficiency: Advanced Excel (macros), Access, PowerPoint, Word, Visio, Project, SharePoint.
• An attached resume is required.

 

Exceptional Candidates Might Have

• Experience with specific DTNA systems including Tableau, Concur, Procede, LeanIX, Salesforce, SAP, D365, and mainframe integrations
• Languages: SQL, JavaScript, VBScript, HTML

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.