The Business Systems Administrator is responsible for the administration, support, and optimization of the company’s business applications and underlying IT systems, with a focus on ERP platforms such as Epicor Kinetic. This role ensures the reliability, performance, and security of critical systems while aligning technology with business processes. The Business Systems Administrator works closely with stakeholders to troubleshoot issues, implement enhancements, and support continuous improvement across enterprise systems.
Key Responsibilities- Administer, support, and optimize business applications, with a primary focus on Epicor Kinetic ERP
- Configure and maintain system environments, including servers, operating systems, and application platforms that support business systems
- Monitor system and application performance; troubleshoot and resolve issues to ensure high availability and reliability
- Manage user access, roles, and security settings across ERP and related systems
- Support ERP-related processes such as updates, patches, customizations, and integrations
- Collaborate with business units to gather requirements, improve workflows, and implement system enhancements
- Support system reporting structure (SSRS/Power BI)
- Ensure system security through proper configuration, monitoring, and adherence to IT policies
- Develop and maintain documentation for system configurations, processes, and procedures
- Partner with IT and external vendors on projects, upgrades, and ongoing system improvements
- Provide end-user support and training for ERP and other business applications
- Bachelor’s degree in information technology, computer science, or related field preferred. Equivalent experience may be considered
- Minimum 3 years of experience as a Systems Administrator or in IT support
- Strong knowledge of Windows and/or Linux server environments, and cloud technologies.
- Solid of processes and their dependencies within an ERP application: financial, engineering, purchasing, inventory management, manufacturing operations.
- Familiarity with ERP/CRM systems, preferably Salesforce & Epicor Kinetic
- Excellent problem-solving, organizational, and communication skills.
- Ability to work independently and as part of a team.
- HTML/C# Competency
- Power BI, Excel, Web Portals, SSRS and Web Apps
- Troubleshooting & Problem Solving
- User Support & Training
- Documentation & Process Management
- Collaboration & Communication
- Technical Analysis & Planning
Skills Required
- Minimum 3 years experience as a Systems Administrator or in IT support
- Knowledge of Epicor Kinetic ERP and ERP process dependencies (financial, purchasing, inventory, manufacturing)
- Experience with Windows and/or Linux server environments and cloud technologies
- Experience managing user access, roles, and security settings in enterprise systems
- Experience with reporting tools: SSRS and Power BI
- HTML and C# competency
- Familiarity with ERP/CRM systems, preferably Salesforce and Epicor Kinetic
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Strong problem-solving, communication, documentation, and training skills
- Ability to work independently and collaboratively with business units, IT, and vendors
What We Do
Manitex, Inc. is a leading provider of engineered lifting solutions, specializing in the design and manufacture of high-capacity lifting equipment. Their product offerings include rough terrain cranes, bucket trucks, articulating cranes, and aerial work platforms. Serving commercial, military, and governmental customers worldwide, the company operates manufacturing facilities in North America and Europe to deliver reliable and innovative industrial machinery.
