Business System Analyst

Posted Yesterday
6 Locations
In-Office or Remote
74K-99K Annually
Mid level
Insurance • Real Estate
The Role
Defines and improves business processes by gathering requirements, researching solutions, documenting procedures, creating reports, analyzing trends, testing implementations, and supporting training. Partners with business stakeholders and subject matter experts to identify inefficiencies, develop customized solutions, gain consensus, and implement process improvements. May oversee projects, coordinate with vendors and government entities, and transition initiatives to project management teams.
Summary Generated by Built In
Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoWorking with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Experienced Analyst. Has business and operations knowledge and is able to use that knowledge to bring insight to the role, identify issues and inefficiencies, and recommend process improvements.

What You'll Do

  • Defines business process requirements, researches alternatives, prepares presentations, drives solutions, gains consensus, tests to confirm, and implements solutions for a specific business need.
  • Analyzes and gathers customer requirements to develop and implement customized solutions and provide alternative solutions.
  • Provides informal training as part of implementation process. May provide formal training and support directly to customers.
  • Working with business partners and SMEs, creates documentation of business processes, training procedures, and standard operating procedures.
  • Generate and create reports; research and analyze data and report trends to management/ business partners.

What You'll Bring

  • Bachelor's Degree or equivalent work experience
  • Must have at least 2- 5 years of directly related experience
  • Analytical skills to determine root cause of problems and apply creative and effective solutions
  • Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
  • Data management skills
  • Has basic knowledge of general business, production, and/or operation environment and general cost benefit awareness
  • Good written and oral communication skills in order to define parameters to meet business requirements
  • Presentation skills
  • Standard MS skill set

Pay Range: $73,900.00 - $98,500.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Skills Required

  • Bachelor's degree or equivalent work experience
  • 2 to 5 years of directly related experience
  • Analytical skills to identify root causes and develop effective solutions
  • Ability to analyze situations, interview stakeholders, formulate questions, and investigate deeply
  • Data management skills
  • Basic knowledge of business, production, or operations environments and cost-benefit analysis
  • Strong written and oral communication skills
  • Presentation skills
  • Standard Microsoft skills

First American Title Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.

  • Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
  • Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
  • Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.

First American Title Insights

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The Company
HQ: Grand Rapids, MI
13,104 Employees
Year Founded: 1889

What We Do

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).

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