Essential Job Functions:
X%
Essential function
25%
Serve as the first line of support for business and system-related inquiries via ticketing systems, email, and phone; ensure timely response and resolution within defined SLAs.
20%
Monitor application and system performance; correlate monitoring alerts and system events to identify root causes and ensure service continuity.
15%
Analyze data using structured query language (SQL) and other tools to troubleshoot issues and validate business logic.
15%
Assess incident severity and urgency; initiate corrective action and escalate to appropriate technical or engineering teams when necessary.
10%
Maintain accurate documentation of incidents, resolutions, and operational processes in designated systems.
10%
Identify opportunities for process improvement and recommend enhancements to documentation, workflows, and support practices.
5%
Participate in rotational shifts, including on-call responsibilities, to support 24x7 operations as required.
Other Job Functions:
Adhere to company policies, procedures, and compliance requirements.
Support continuous improvement initiatives across business and technical operations.
Collaborate with cross-functional teams to ensure seamless communication during system-impacting events.
Demonstrate strong customer service orientation and professionalism in all stakeholder interactions.
Perform additional duties and special projects as assigned.
Required Qualifications:
Minimum Experience
3+ years of experience in business support, application support, or client support roles.
Experience supporting global stakeholders in a structured SLA-driven environment.
Healthcare or healthcare technology experience preferred.
Education:
Bachelor’s degree in information technology, Business Administration, Computer Science, or related field preferred, or equivalent experience.
Knowledge, Skills and Abilities:
Strong written and verbal communication skills with the ability to interact effectively with diverse stakeholders.
Working knowledge of SQL and ability to analyze and troubleshoot data issues.
Understanding of Service Level Agreements (SLAs) and incident management processes.
Strong analytical and problem-solving skills.
Basic knowledge of Linux environments and database systems (e.g., MongoDB) preferred.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Team-oriented mindset with the ability to work independently when required.
Strong attention to detail and commitment to service excellence.
Skills Required
- 3+ years of experience in business support, application support, or client support roles
- Experience supporting global stakeholders in a structured SLA-driven environment
- Bachelor's degree in information technology, Business Administration, Computer Science or related field
agilon health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about agilon health and has not been reviewed or approved by agilon health.
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Strong & Reliable Incentives — Bonuses and stock grants are described as superior to other workplaces and part of “excellent” packages for some roles. Incentive components are credited with elevating overall compensation in certain areas.
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Leave & Time Off Breadth — Unlimited PTO, generous holidays, and occasional wellness or volunteer days are highlighted across parts of the organization. These elements create wide latitude for time away when team norms allow.
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Retirement Support — A 401(k) with a significant company match is emphasized, with some accounts noting immediate vesting. This strengthens the long-term savings value of the package.
agilon health Insights
What We Do
agilon health is transforming health care for seniors by empowering primary-care physicians to focus on the entire health of their patients. Through our platform and partnership model, agilon health is leading the nation in creating the system we need – one built on the value of care, not the volume of fees. We honor the independence of local physicians and serve as their long-term partner so they can be the physicians they trained to be. agilon is built for physicians by physicians, as the patient-physician relationship is the cornerstone of care. We allow primary care physicians to take the long view of their relationships with patients, and to be confident in the long-term financial viability of their own practices. We do this through a Total Care Model that maintains the independence of physicians; unites them in a network of like-minded leaders; and integrates all of the components of a global risk business model into a single platform.
