Business Solutions Analyst

Provides ongoing analytical support for the Company’s computers, business systems and blood banking applications. Works to understand business and financial issues and objectives of the application systems and processes for the departments supported.  Aggregates and organizes data from multiple sources to develop BI solutions, reports and interfaces.

DUTIES AND RESPONSIBILITIES: 

1. Develops business intelligence solutions using Microsoft SSRS, Power BI, Crystal Reports, Firebase or other reporting packages.
2. Processes data technology requests to meet both internal and external operational, quality assurance and compliance needs.
3. Works with users and consultants in developing applications including database design, reports, queries, and special information requests.
4. Develops reports, query systems, and process other special requests to meet both internal and external operational, quality assurance and compliance needs.
5. Assists in the development and implementation of interfaces and outputs and perform software validations as needed.
6. Responsible for troubleshooting of routine system problems including some hardware and network problems when on-call or in support of systems staff.
7. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
8. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
9. Meets and exceeds customer expectations and adhere to established quality practices while seeking to continually improve work performance.

1. Completes other projects and duties as may be assigned.

CORE COMPETENCIES:

Customer Service

We make every decision and measure every outcome based on how well it serves our customers, both internal and external.

Coaching

We are committed to continuous investment in the personal and professional growth of our team members; we also ask our employees to actively take responsibility for their own self-development.

Communication

We communicate directly, honestly and respectfully, informing our teams and sharing feedback at all levels.

KNOWLEDGE / SKILLS / ABILITIES: 

1. Bachelor’s degree in business administration, information technology or related field, and 
2. At least 5 years of experience managing technical solution implementations; or an equivalent combination of education and experience sufficient to perform the duties of the job
3. Experience in an FDA regulated or healthcare environment preferred
4. Advanced capacity to use multiple BI tools, develop SQL queries, and analyze data from multiple sources required
5. Ability to collate information and present comprehensive summary of data-driven options for operational action.
6. Proficiency in Microsoft Office suite (Word, Excel, Outlook, Powerpoint) and database tools; ability to learn and utilize various blood banking computer and web-based applications
7. Ability to work independently with limited supervision
8. Ability to analyze complex problems, implement solutions and adapt to new conditions
9. Must demonstrate a positive approach toward donors and other team members, acting in a highly professional manner at all times.
10. Must maintain confidentiality of various information at all times 

PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:

1. Work is generally performed in a office setting.
2. Requires extended periods seated at workstations using keyboard; may occasionally require stooping, kneeling or reaching above shoulders.

The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.