Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Program Leadership
- Own end-to-end onboarding programs from planning through execution and continuous improvement.
- Define program goals, success metrics, milestones, and governance models.
- Develop scalable onboarding frameworks, processes, and playbooks.
Cross-Functional Collaboration
- Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
- Serve as an internal SME for post-implementation issue resolution.
- Coordinate multiple workstreams and dependencies across organizations.
- Drive stakeholder alignment and executive communications.
Process Improvement
- Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.
- Create standardized operating procedures, templates, and best practices.
- Lead change management initiatives supporting new tools and business processes.
Metrics and Reporting
- Develop and monitor key performance indicators (KPIs) including:
- Time-to-productivity
- Software adoption rates
- Onboarding completion rates
- Customer satisfaction (CSAT)
- Retention metrics
- SLA compliance
- Present insights and recommendations to business leaders.
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
Supervision
- N/A
Section 3: Experience, Skills, Knowledge Requirements
Required
- Bachelor's degree in Business, Information Systems, Communications, or related field.
- 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
- Experience managing cross-functional business initiatives.
- Strong project management, communication, and stakeholder management skills.
- Experience with SaaS products and software deployment processes.
Preferred
- PMP, Agile, Scrum, or certification.
- Experience with CRM, Chorus or onboarding platforms.
- Data analysis and dashboard development experience.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Skills Required
- Bachelor's degree in Business, Information Systems, Communications, or a related field
- 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement
- Experience managing cross-functional business initiatives
- Strong project management, communication, and stakeholder management skills
- Experience with SaaS products and software deployment processes
- PMP, Agile, Scrum, or related certification
- Experience with CRM, Chorus, or onboarding platforms
- Data analysis and dashboard development experience
Ascensus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ascensus and has not been reviewed or approved by Ascensus.
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Flexible Benefits — Flexible and remote options are positioned as a meaningful part of the overall rewards experience and can help offset base-pay concerns for some roles.
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Healthcare Strength — Healthcare coverage is presented as broad and modern, including medical, dental, vision, mental-health resources, and navigation support programs.
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Parental & Family Support — Family-oriented benefits stand out through paid parental leave and practical supports like breast-milk shipping for traveling, breastfeeding employees.
Ascensus Insights
What We Do
Ascensus helps millions of people save for what matters—retirement, education, and healthcare. We’re also one of the savings plan industry’s leading providers of outsourced services. Our technology, market insights, and business knowledge enhance the growth and success of our partners, their clients, and savers. Ascensus is the largest independent recordkeeping services provider, third-party administrator, and government savings facilitator in the United States. For more information, visit ascensus.com.
