With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Unified Services Group (USG) leads the evolution of Microsoft’s services portfolio, delivering a connected, outcome-driven experience that accelerates customer value across the full technology lifecycle.
USG brings together foundational services and specialized offerings—such as Value Acceleration Services—to drive adoption, optimize performance, and ensure long-term customer success through proactive, expert-led engagements aligned to business and technical outcomes.
The team’s mission is to simplify the services portfolio, align delivery to measurable outcomes, and scale impact across solution areas, enabling customers to move from intent to sustained value realization while driving growth for Microsoft.
The Business Program Manager (BPM) drives the execution and adoption of the Value Acceleration Services (VAS) portfolio for the AI Business Solutions (ABS) Solution Area by translating strategy into scalable programs, field-ready motions, and measurable business impact.
This role is responsible for activating VAS offers in market, ensuring alignment across Sales, Delivery, and Go-to-Market teams, and driving programs that accelerate customer adoption, optimize performance, and expand usage of Microsoft Cloud and AI solutions.
The BPM ensures that portfolio priorities are effectively operationalized by:
Driving field readiness and seller activation
Executing adoption and go-to-market programs
Incorporating customer and field feedback into continuous improvement
Delivering insight-driven performance tracking to optimize outcomes
Success in this role is defined by the ability to connect strategy to execution, enabling consistent, high-quality delivery of VAS offerings that accelerate customer value realization and contribute directly to growth.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Portfolio Execution & Program Management
- Execute strategic initiatives across the ABS VAS portfolio, translating business priorities into scalable programs and deliverables
- Drive end-to-end execution of adoption, activation, and growth programs aligned to portfolio goals
- Manage timelines, dependencies, and risks to ensure consistent delivery at scale
Field Enablement & Seller Activation
- Enable field teams with clear positioning, plays, and readiness materials to drive VAS adoption
- Activate go-to-market motions that improve pipeline generation and conversion
- Partner with Sales and CSU teams to ensure effective execution in-market
Cross-Functional Coordination
- Align stakeholders across Sales, Delivery, Engineering, Finance, and GTM to ensure cohesive execution
- Drive clarity on roles, handoffs, and ownership to reduce friction and accelerate outcomes
- Act as a key connector between strategy, field, and delivery teams
Adoption Programs & Customer Impact
- Design and execute programs that accelerate customer adoption, usage, and value realization
- Identify opportunities to expand VAS across existing customers and solution areas
- Ensure programs are aligned to customer needs and business priorities
Performance Tracking & Insights
- Analyze performance trends, field feedback, and customer signals to assess program effectiveness
- Deliver insights that inform decision-making and continuous improvement
- Track key business indicators (e.g., adoption, pipeline, conversion, impact) to drive accountability
Continuous Improvement & Portfolio Optimization
- Incorporate field and customer feedback into program and offer refinement
- Identify gaps in execution or adoption and drive corrective actions
- Contribute to improving the scalability, consistency, and clarity of the VAS portfolio
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Additional or preferred qualifications
- Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
- OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Program Execution Excellence
Proven ability to translate strategy into executable programs, manage multiple priorities, and deliver results in complex environments - Cross-Functional Collaboration
Experience working across Sales, Delivery, Engineering, and GTM teams, with the ability to drive alignment without direct authority - Data-Driven Decision Making
Strong analytical skills with experience using data (e.g., Excel, Power BI, or similar tools) to track performance, identify trends, and inform decisions - Stakeholder Management
Demonstrated ability to communicate effectively with senior stakeholders, drive accountability, and maintain alignment through structured operating rhythms - Problem Solving & Continuous Improvement
Ability to identify root causes, simplify complex processes, and drive ongoing improvements based on business and customer insights - Experience in cloud services, AI, or enterprise technology solutions, particularly in adoption, customer success, or services delivery models
- Experience driving go-to-market programs, field enablement, or adoption initiatives
- Familiarity with outcome-based delivery models and portfolio lifecycle management
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Operations, Finance, or related field OR equivalent experience; 4+ years experience in program management, process management, or process improvement
- Proven ability to translate strategy into executable programs and manage multiple priorities in complex environments
- Experience working across Sales, Delivery, Engineering, and GTM teams (cross-functional collaboration)
- Strong analytical skills with experience using Excel, Power BI, or similar tools
- Demonstrated stakeholder management and ability to communicate with senior stakeholders and drive accountability
- Ability to identify root causes, simplify processes, and drive continuous improvement
- Experience in cloud services, AI, or enterprise technology solutions, particularly in adoption, customer success, or services delivery
- Experience driving go-to-market programs, field enablement, or adoption initiatives
- Familiarity with outcome-based delivery models and portfolio lifecycle management
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
