Foxconn Industrial Internet USA
Jobs
Business Program Manager- Customer Operations & Strategic Programs
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The Role
Manages customer relationships and cross-functional program execution in a manufacturing environment. Coordinates RFQ responses, customer meetings, milestones, risks, escalations, and deliverables while aligning Sales, Engineering, Supply Chain, Manufacturing, Quality, Operations, and Finance. Supports business growth, resolves stakeholder issues, and prepares executive-level reports and presentations. Requires experience with contract manufacturing environments, customer-facing program management, quotations, and business operations.
Summary Generated by Built In
Position Summary
We are seeking a highly motivated and customer-focused Business Program Manager (BPM) to serve as the primary liaison between customers and internal cross-functional teams. The ideal candidate is a strong communicator with experience managing customer relationships, coordinating RFQ responses, driving program execution, and resolving complex business issues in a fast-paced manufacturing environment.
This role is well suited for someone who combines the relationship-building skills of a customer-facing business professional with the organizational capabilities of a project manager. The successful candidate will have experience working with Contract Manufacturers (CM), Original Design Manufacturers (ODM), or Joint Design Manufacturers (JDM) and be comfortable managing customer expectations while driving internal accountability.
Key Responsibilities
Job location:- Santa Clara, CA
Pay range- $100,000- $125,000
We are seeking a highly motivated and customer-focused Business Program Manager (BPM) to serve as the primary liaison between customers and internal cross-functional teams. The ideal candidate is a strong communicator with experience managing customer relationships, coordinating RFQ responses, driving program execution, and resolving complex business issues in a fast-paced manufacturing environment.
This role is well suited for someone who combines the relationship-building skills of a customer-facing business professional with the organizational capabilities of a project manager. The successful candidate will have experience working with Contract Manufacturers (CM), Original Design Manufacturers (ODM), or Joint Design Manufacturers (JDM) and be comfortable managing customer expectations while driving internal accountability.
Key Responsibilities
- Serve as the primary point of contact for customers throughout the program lifecycle.
- Build and maintain strong customer relationships through proactive communication and issue resolution.
- Coordinate and manage RFQ (Request for Quote) activities, including gathering requirements, tracking deliverables, and ensuring timely submissions.
- Lead regular customer meetings, status reviews, and business updates.
- Track program milestones, action items, risks, and dependencies to ensure successful execution.
- Partner closely with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance teams to drive customer initiatives.
- Manage customer escalations and facilitate conflict resolution among stakeholders while maintaining positive relationships.
- Drive cross-functional alignment to ensure customer requirements are communicated and executed effectively.
- Monitor project health, identify potential risks, and implement mitigation plans.
- Support business growth initiatives by identifying opportunities to strengthen customer partnerships and improve operational performance.
- Prepare executive-level reports, presentations, and program updates for internal and external stakeholders.
- Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field.
- 5+ years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role.
- Experience working within a CM, ODM, EMS, or JDM environment.
- Strong customer-facing experience with the ability to build credibility and trust at all organizational levels.
- Experience managing RFQs, customer communications, quotations, and business operations processes.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Exceptional verbal and written communication skills.
- Proven conflict management, negotiation, and stakeholder management capabilities.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with Microsoft Office Suite, including Excel and PowerPoint.
- Experience supporting consumer electronics, data center, networking, cloud infrastructure, or technology manufacturing customers.
- Experience managing complex global programs involving multiple functional teams.
- PMP or related project management certification is a plus.
- Knowledge of manufacturing, supply chain, and product lifecycle management processes.
- Bilingual proficiency in Chinese and English highly preferred
Job location:- Santa Clara, CA
Pay range- $100,000- $125,000
Skills Required
- Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field
- 5+ years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role
- Experience working within a Contract Manufacturer, Original Design Manufacturer, Electronics Manufacturing Services, or Joint Design Manufacturer environment
- Strong customer-facing experience with the ability to build credibility and trust at all organizational levels
- Experience managing RFQs, customer communications, quotations, and business operations processes
- Ability to manage multiple priorities in a fast-paced environment
- Exceptional verbal and written communication skills
- Conflict management, negotiation, and stakeholder management capabilities
- Strong analytical, organizational, and problem-solving skills
- Proficiency with Microsoft Office Suite, including Excel and PowerPoint
- Experience supporting consumer electronics, data center, networking, cloud infrastructure, or technology manufacturing customers
- Experience managing complex global programs involving multiple functional teams
- PMP or related project management certification
- Knowledge of manufacturing, supply chain, and product lifecycle management processes
- Bilingual proficiency in Chinese and English
Foxconn Industrial Internet USA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Foxconn Industrial Internet USA and has not been reviewed or approved by Foxconn Industrial Internet USA.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental-health support, and access to onsite care at the Wisconsin campus. Coverage is often characterized as comprehensive, with some roles noting strong affordability.
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Leave & Time Off Breadth — PTO, paid holidays, sick time, and bereavement leave are standard parts of the package. Time off is frequently described as a strong aspect of the offering.
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Affordable Benefits — Employee-only medical premiums can be very low or even $0 on select plans. This affordability helps total rewards feel more competitive despite modest base pay in some roles.
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The Company
What We Do
Foxconn Industrial Internet USA (Fii USA) is a global leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools, and industrial robots. Our goal is to provide our customers with intelligent manufacturing services for new forms of electronic equipment products centered on the industrial internet platform. Our Vision: Fii USA is creating technology solutions in 5G, IoT, and Industrial AI to aid businesses in transforming to the Industry 4.0 environment. Our Philosophy: Fii USA will leverage its’ 30 years’ experience in contract manufacturing to develop technology solutions that will guide businesses on their Industry 4.0 journey. We are building industrial IoT ecosystems grounded solutions that utilize 5G communication technology, 8K imaging data, Industrial AI, and high-performance computing. Our solutions are easily implemented, modified, and scaled to enable participation in the modern connected landscape.
