Business Process Senior Associate

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. In this role, you are expected to provide quality financial and administrative services to a select block of challenging cases  

Position Responsibilities: 

• Responsible for data entry of transactions with utmost attention to quality and quantity

• Ensure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessary

• Process and capture information to system according to established methods and procedures

• Perform thorough checking for every case and eliminate financial errors

• Render overtime work on a daily basis during high volume week

Required Qualifications: 

• At least two (2) years of relevant back-office experience can be in medical adjudication, claims processing, data entry or email support.

• Bachelor's Degree holders are welcome to apply.

Preferred Qualifications: 

• Proficiency in Microsoft tools

• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.

• Ability to apply critical thinking and problem-solving skills in a work environment.

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].