Business Process Architect – Salesforce Experience Cloud

Posted 7 Days Ago
Be an Early Applicant
Hyderabad, Telangana, IND
In-Office
Mid level
Automotive
The Role
Design, build, and maintain B2B customer and partner portals on Salesforce Experience Cloud using LWCs and Apex. Implement integrations (REST, Platform Events, middleware), configure security and external user access, optimize performance and compliance, and collaborate with UX, stakeholders, and Salesforce teams to deliver scalable, user-focused portal experiences and support rollout and governance.
Summary Generated by Built In

The Mid-Level Salesforce Experience Cloud Developer supports the design, delivery and continuous improvement of customer- and partner-facing B2B portals that serve as the primary digital touchpoint between our company, fleet customers and service providers. This role focuses on implementing Lightning Web Components (LWCs), portal components, integrations, and configurations, delivering best in class user experience.
You will partner closely with business stakeholders, UX(?), integration teams, and backend platform owners to deliver portals that are fast, intuitive, secure, and built for long-term scalability.

1.Solution Design & Implementation — Build and maintain portal components using LWCs, Apex controllers and Experience Cloud configuration options. Collaborate with designers and business analysts to refine portal UX. Translate dealer feedback into iterative UX improvements. Implement user flows, self-service features, dashboards, and content layouts. Configure profiles, permission sets, sharing rules, and external user management.

2.Integrations & End-to-End Service Flows — Design and implement integrations between Experience Cloud and other internal and external systems. Perform integration tasks using REST APIs, Platform Events, or middleware.

3.Performance, Security & Compliance — Ensure the solution meets performance SLAs, role-based access controls, and compliance requirements (PII, regional regulations). Implement monitoring and observability for key performance indicators. Optimize for performance, responsiveness, and accessibility across devices.

4.Platform Delivery & Governance — Follow established policies and best practices for scope definition, implementation, testing, business activation and maintenance. Collaborate with other Salesforce IT teams to establish and enforce platform-wide global standards. Support testing, deployment, documentation, and continuous improvements.

5.Customer Experience & Adoption — liaise with internal and external business stakeholders to develop and deliver outstanding role-based user experience and self-service/portal capabilities. Support rollout and adoption with agile project methodology.


Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Skills Required

  • Experience implementing Salesforce Experience Cloud portals
  • Developing Lightning Web Components (LWC)
  • Apex controller development
  • Experience Cloud configuration, including profiles, permission sets, sharing rules, and external user management
  • Design and implement integrations using REST APIs, Platform Events, or middleware
  • Performance optimization and monitoring/observability for portal solutions
  • Knowledge of security and compliance requirements (PII, regional regulations) and role-based access controls
  • Experience working with UX designers, business stakeholders, and backend teams to deliver user-focused portals
  • Familiarity with deployment, testing, documentation, and platform governance/best practices
  • Experience working in agile project delivery environments

The Goodyear Tire & Rubber Company Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Goodyear Tire & Rubber Company and has not been reviewed or approved by The Goodyear Tire & Rubber Company.

  • Retirement Support Retirement benefits include a 401(k) with company match, and some materials describe automatic contributions and matching that can meaningfully boost savings.
  • Healthcare Strength Core coverage commonly spans medical, prescription, dental and vision, paired with wellness resources such as the GoodLife program and an EAP.
  • Leave & Time Off Breadth Time-off provisions typically include paid vacation, holidays, and sick time, with family medical leave and adoption assistance highlighted in benefits descriptions.

The Goodyear Tire & Rubber Company Insights

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The Company
HQ: Akron, Ohio
25,000 Employees
Year Founded: 1898

What We Do

Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

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