Business Process Analyst

Requisition Number: 2355749
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position is responsible for providing operational support for Employee Center (US, APAC & EMEA) including global analytics and trending for continuous improvement, and synergistic opportunities that will drive process efficiencies, enhance quality and provide higher levels of analysis in Employee Center.
The Global People Analyst (Offshore-IND) will often interface with employees and specific members of the People Team organization across all the Centers of Excellence (COE).
Primary Responsibilities:

• Support Employee Center team by identifying and implementing opportunities for continuous improvement
• Lead and contribute to special projects, ensuring alignment with business objectives
• Research, analyze and resolve root causes of business problems
• Gather and analyze data to identify business needs, trends and potential root causes
• Develop monthly and quarterly dashboards and presentations
• Analyze key metrics to inform decision making and uncover opportunities for improvement
• Manage end-to-end surveys and reporting
• Establish processes to assess and maintain data quality, ensuring accuracy and integrity
• Develop and document business requirements and processes, ensuring alignment between business units and technology teams
• Collaborate with business partners to capture and prioritize needs, ensuring alignment with strategic goals
• Provide thorough documentation of business requirements, user stories and acceptance criteria
• Assist in quality assurance and user acceptance testing, including the creation of test cases and defect documentation
• Ensure timely and accurate reporting of key metrics to leaders and stakeholders
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• BA or BS, Graduate or Postgraduate
• 3+ years of professional work experience
• Experience in ServiceNow tool
• Knowledge of Power point: Ability to create decks for leadership, Status update on projects or given tasks and teams performance
• Knowledge of Power BI and Power Automate
• Good in understanding business requirements and convert them into test scripts
• Basic Excel (knowledge of formulas, Pivot tables, Charts, Power Query)
• Intermediate level of proficiency in SharePoint and Reporting tools
• Proven analytical and problem-solving skills with ability to interpret complex business data and scenarios
• Proven ability to manage multiple projects simultaneously and meet deadlines

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.