The Role
Provide L2/L3 production support for Java/Spring Boot applications on AWS. Monitor and troubleshoot using Splunk, Elastic APM, and Datadog; manage incidents in ServiceNow; perform RCA; automate ops tasks with scripting; support AWS services, databases, CI/CD, and participate in on-call rotations.
Summary Generated by Built In
Requisition Number: 2364816
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a skilled AWS Java Production Support Engineer to manage, monitor, and support critical applications in a cloud-based environment. The ideal candidate will have solid expertise in Java applications, AWS services, production support operations, and monitoring tools such as Splunk, Elastic APM, Datadog, along with experience in incident management using ServiceNow.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a skilled AWS Java Production Support Engineer to manage, monitor, and support critical applications in a cloud-based environment. The ideal candidate will have solid expertise in Java applications, AWS services, production support operations, and monitoring tools such as Splunk, Elastic APM, Datadog, along with experience in incident management using ServiceNow.
Primary Responsibilities:
- Production Support & Incident Management
- Provide L2/L3 production support for Java-based applications hosted on AWS
- Monitor application health, troubleshoot issues, and ensure high availability and performance
- Handle incident, problem, and change management using ServiceNow
- Perform root cause analysis (RCA) and implement preventive measures
- Application Monitoring & Observability
- Utilize monitoring tools such as:
- Splunk (logs and analytics)
- Elastic APM (application performance monitoring)
- Datadog (metrics, traces, dashboards)
- Set up alerts, dashboards, and performance baselines
- Proactively identify system anomalies and performance bottlenecks
- Utilize monitoring tools such as:
- AWS Cloud Operations
- Manage and support applications on AWS using services like:
- EC2, S3, RDS, Lambda, CloudWatch, ECS/EKS
- Troubleshoot cloud-related issues such as scaling, networking, and deployments
- Ensure security and best practices in AWS environments
- Manage and support applications on AWS using services like:
- Java Application Support
- Support and debug Java/J2EE/Spring Boot applications
- Analyze logs, thread dumps, and heap dumps to resolve issues
- Collaborate with development teams on bug fixes and improvements
- Automation & Continuous Improvement
- Automate repetitive operational tasks using scripts (Shell, Python, etc.)
- Improve monitoring, alerting, and incident response processes
- Participate in on-call rotations and provide after-hours support as required
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field
- 3+ years in production support or SRE roles
- Hands-on experience with monitoring tools:
- Splunk
- Elastic APM
- Datadog
- Experience with ServiceNow for incident/ticket management
- Solid understanding of:
- Linux/Unix systems
- SQL/NoSQL databases
- REST APIs and microservices architecture
- Solid expertise in:
- Java / Spring Boot
- AWS Cloud (EC2, RDS, S3, CloudWatch, Lambda, etc.)
- Good knowledge of CI/CD pipelines (Jenkins, Git, etc.)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field
- 3+ years in production support or SRE roles
- Hands-on experience with Splunk
- Hands-on experience with Elastic APM
- Hands-on experience with Datadog
- Experience with ServiceNow for incident/ticket management
- Solid understanding of Linux/Unix systems
- Solid understanding of SQL/NoSQL databases
- Solid understanding of REST APIs and microservices architecture
- Expertise in Java / J2EE / Spring Boot
- Experience with AWS Cloud (EC2, RDS, S3, CloudWatch, Lambda, ECS/EKS)
- Knowledge of CI/CD pipelines (Jenkins, Git, etc.)
- Ability to script/automate tasks (Shell, Python)
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
