Join NJM Insurance Group’s Medical Claim Services (MCS) team as a Business Process Analyst, where you will play a key role in driving process improvement and support business continuity and technology initiatives. This position requires subject matter expertise (SME) in Personal Injury Protection (PIP), Workers’ Compensation, and/or General Claims.
The ideal candidate will have a strong understanding of current business processes and the ability to identify, design, and implement effective improvements.
Essential Duties and Responsibilities:
- Monitor and triage the BPU Support Tracker, document production issues and coordinate resolution with IT, Production Support, and external vendors.
- Analyze existing processes and recommend improvements to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to define business requirements for transformational projects, system enhancements, and defect resolutions.
- Conduct root cause analysis to identify process or system deficiencies and propose solutions.
- Maintain accurate and up-to-date process workflow documentation, i.e., Visio.
- Support training initiatives by identifying needs and assisting in the development of training materials.
- Provide regular updates to management and impacted departments on process changes and project progress.
- Participate in enterprise and departmental projects, contributing to business analysis and testing efforts.
Required Qualifications:
- Experience with PIP Claims, Workers’ Compensation Claims, and/or General Claims.
- Strong decision-making, time management, and organizational skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
- Solid analytical and problem-solving capabilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with business analysis and process improvement methodologies.
- Willingness to travel occasionally to NJM’s Hammonton and Parsippany offices (less than 10%).
Preferred Qualifications:
- Experience with systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.
- Familiarity with Agile methodologies.
- Bachelor’s degree or equivalent professional experience.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $59,745-$75,361Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
