Business Operations Manager

Posted 5 Days Ago
Be an Early Applicant
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Senior level
Cloud • Information Technology • Internet of Things • Professional Services • Software
The Role
Manage sales operations across account transfers, target distribution, hierarchy, goaling, and compensation. Lead business governance, quarterly business reviews, metrics cadences, change management for operational and go-to-market processes, and sales operations improvement initiatives. Collaborate with Sales, Finance, Operations, and global teams while applying data analysis, automation, and AI tools to improve workflows and execution.
Summary Generated by Built In

Meet The Team

Global Virtual Sales & Engineering is a dynamic organization where innovation and technology converge to deliver exceptional customer outcomes for the Mid-Market and SMB segment. We are a team of world-class talent dedicated to designing and implementing strategies that empower our sales teams to succeed. Our work directly impacts Cisco's growth by shaping our approach to key customer segments, making networked connections more meaningful, and driving real-world impact. We foster a collaborative and fun environment where colleagues share a passion for connecting the unconnected and making a difference in local communities.


Your Impact

You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations etc. You shall be responsible for:

  • Managing end-to-end New Year Readiness process across accounts transfer, target distribution, SHARE hierarchy, goaling & compensation
  • Managing business governance & cadence incl. QBR, QBO and other business metrics
  • Providing change management support for any new operational / GTM processes and systems
  • Identifying “sales operations improvement initiatives” and building actionable plans that can get executed

 

Who You Are

  • You are fact-based and hands-on with data and analysis where needed while also utilizing existing standard methodologies wherever possible.
  • You have strong communication skills with the ability to collaborate with people from all cross-functional teams
  • You are keen to learn and grow and you’re not afraid to take on new challenges
  • A standout teammate – you have your team-mates’ back and you also know how to have fun
  • You have an AI-first mindset: with strong interests in automating workflows and processes and you are familiar with data analytics tools + AI tools like Claude, Github, CoPilot etc

 

Minimum Qualifications:

  • 5+ years in a sales operations, program, project or functional management position.
  • High analytical and organizational skills
  • Knowledge of Cisco Sales Operations basics: Tools/Systems and Process
  • Ability to interact with multiple cross functional teams; Works effectively with regional and global teams.
  • Excellent program & project management skills
Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Skills Required

  • 5+ years of experience in sales operations, program management, project management, or functional management
  • Strong analytical and organizational skills
  • Knowledge of Cisco Sales Operations tools, systems, and processes
  • Ability to collaborate effectively with multiple cross-functional, regional, and global teams
  • Excellent program and project management skills
  • Experience with data analytics tools and AI tools such as Claude, GitHub Copilot, or similar

Cisco Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.

  • Healthcare Strength — Health coverage is described as broad, with medical options including PPOs, high-deductible plans, and regional HMOs. Feedback suggests robust wellness and mental-health resources, with some locations offering on-site support and second medical opinions.
  • Leave & Time Off Breadth — Time off is highlighted through paid holidays, paid time off, and additional recharge days such as “Days for Me,” with generous volunteer time also mentioned. Feedback suggests these programs help support rest, volunteering, and critical life events.
  • Parental & Family Support — Parental and family support appears extensive, including paid child-bonding leave, family medical leave, and caregiving resources. Observations also point to family-planning assistance and adoption or surrogacy support in some regions.

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The Company
HQ: San Jose, CA
77,500 Employees
Year Founded: 1984

What We Do

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

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