Business Operations Lead

Posted 7 Hours Ago
Be an Early Applicant
Mexico City, Cuauhtémoc, Mexico City, MEX
Hybrid
Mid level
Marketing Tech • News + Entertainment • Software
The Role
Lead onsite event operations from planning through closure, including access control, staffing, cashless systems, kiosks, reconciliations, incident reporting, and process improvements. Manage and motivate onsite teams while ensuring events run smoothly and meet operational standards. Collaborate with Sales, Originals, and Marketing to align execution with business goals and customer experience expectations.
Summary Generated by Built In

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the Role:

We are looking for an Onsite Operations Team Lead who loves to improve efficiency in everything and always finds a way to get things done!
As part of the Operations team, you will play a key role in ensuring that our events run smoothly from planning to closure, leading a team and making sure that every operational detail is under control.
You will be responsible for:
  • Designing and coordinating the operational plan for events, ensuring all requirements are covered (access control, staff allocation, cashless systems, kiosks, etc.).
  • Leading the onsite execution, making sure that setup, live operations, and closure happen seamlessly and according to standards.
  • Supervising the event closure process, including reconciliations, incident reporting, and improvement feedback.
  • Ensuring the team is aligned, motivated, and executing effectively under your leadership.
This role is highly hands-on and requires someone organized, structured, and capable of leading a team in high-paced and dynamic environments. You will also interact with other departments such as Sales, Originals, and Marketing, ensuring that operations are aligned with business goals.From day 1, you will be leading events and managing a team onsite, always with the support of your peers and managers, making a direct impact on our operations and customer experience.
About You:
  • You have a Bachelor’s degree in Engineering, Business Administration, Data Analytics or related fields.
  • You have at least +3/4 years of relevant experience (e.g., consulting, operations or tech related)
  • You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes.
  • You can speak different languages. Spanish and English are our main languages, so we expect you to be able to speak both of them :)
  • You have excellent interpersonal and communication skills.
  • You can manage teams in a structured way
  • You have a strong analytical mind.

Benefits & Perks:

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in the heart of the city, with possible travel across our markets
  • Responsibility from day one and professional and personal growth
  • Great work environment with a fun, international team of talented people to work with!
  • Health insurance
  • Fondo de Ahorro
  • Gympass membership 
  • 20 days annual leave


#LI-Hybrid 

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Skills Required

  • Bachelor’s degree in Engineering, Business Administration, Data Analytics, or a related field
  • At least 3–4 years of relevant experience in consulting, operations, technology, or a related area
  • Fluency in Spanish and English
  • Excellent interpersonal and communication skills
  • Ability to manage teams in a structured manner
  • Strong analytical skills

Fever Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fever and has not been reviewed or approved by Fever.

  • Wellbeing & Lifestyle Benefits Wellhub fitness access and generous discounts on company-run experiences are consistently highlighted as standout perks. These lifestyle benefits add distinctive value for those who prioritize cultural outings and wellness.
  • Flexible Benefits U.S. postings point to tax-advantaged accounts (HSA/FSA/DCFSA) and commuter benefits, while some markets offer extras like flexible-comp platforms and language classes. Although specifics differ by country and role, the offering extends beyond core basics.
  • Parental & Family Support Job ads outline a structured parental-leave program for both birthing and non-birthing parents with defined paid components. Clear leave design complements broader time-off policies and supports family needs.

Fever Insights

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The Company
HQ: New York, NY
1,433 Employees
Year Founded: 2014

What We Do

Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities. The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world. Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others. In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. Available for iOS and Android.

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