Business Operations Associate

Posted 3 Days Ago
Easy Apply
New York, NY
Hybrid
60K-75K Annually
1-3 Years Experience
Marketing Tech • Software
The outbound phone and sms sales solution built to drive more conversations so you can hit your growth goals way faster
The Role
Seeking a Business Operations Associate to support the Co-founder & CTO in improving processes, expanding communications, culture-building, driving special projects, and creating data-driven reports.
Summary Generated by Built In

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.


Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey


Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!


We are seeking a Business Operations Associate to report directly to the Co-founder & CTO, Rebecca Greene. You will work closely with Rebecca and the Exec team and play a key role in helping the organization focus on and achieve its most important goals.

RESPONSIBILITIES:

  • Improve the processes and operations of the product, data & tech orgs to achieve goals
  • Support efforts to expand external reach and communications of the co-founder & CTO e.g., draft blog content, create product videos, develop case studies
  • Help with culture-building efforts that reinforce the regal values and a culture of learning and innovation
  • Drive execution and own performance of special projects (e.g., optimizing AWS costs, competitive analysis)
  • Create data-driven reports and decks for internal meetings, clients, and the board

ABOUT YOU:

  • 1-2 years experience in management consulting, at large tech or at a startup
  • Generalist: You work hard, learn quickly, and like wearing many hats
  • Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
  • Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
  • Data-driven: Analytical, excellent with excel and presenting data
  • Good writer: Enjoy writing documentation - long form articles and presentations
  • Nice to have: Product-oriented - Previously have worked closely with engineering and product teams

BENEFITS/PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual off-sites!
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more!

POSITION LOCATION & OFFICES:

This position is only available in New York City.


We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.


What the Team is Saying

Noah
Audra
Newton
Kelly
Lauren
Enrico
The Company
HQ: New York , NY
99 Employees
Hybrid Workplace
Year Founded: 2020

What We Do

Regal drives 25%+ more revenue for outbound contact centers. Build data-driven omni-channel outbound customer experiences that maximize new sales and lifetime value.

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Regal.io Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We're in office Tues-Thurs & WFH on Mon/Fri. Our HQ is in NYC and we have a smaller satellite office in Boston! Annual offsites in fun spots such as Breckenridge, Miami, & more!

Typical time on-site: 3 days a week
Company Office Image
HQNew York, NY
Boston, MA
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