Associate Director of Business Operations

Posted 23 Days Ago
Easy Apply
New York, NY
Hybrid
5-7 Years Experience
Marketing Tech • Software
The outbound phone and sms sales solution built to drive more conversations so you can hit your growth goals way faster
The Role
Seeking an Associate Director of Business Operations to lead cross-functional projects, drive execution, track business objectives, create data-driven reports, and grow into a larger role within the organization. Requires 5+ years of professional experience, management consulting experience and/or MBA preferred, startup experience, strong entrepreneurial mindset, detail-oriented, data-driven, and product-oriented.
Summary Generated by Built In

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.


Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey


Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!


ABOUT THE ROLE:

We are seeking an Associate Director, Business Operations who will take on cross-functional projects that are critical to the company's success. Reporting directly to the CEO, you will work closely with the Exec team and play a key role in helping the organization focus on and achieve its most important goals.

RESPONSIBILITIES:

  • Spin up and lead cross-functional initiatives that can meaningfully impact the business; drive execution and own performance
  • Identify and track top key business objectives and work with teams on these objectives to ensure projects stay on track (Sample projects could include spinning up a customer insights and strategy team, helping customers understand their performance and derive more value from the product, starting the product roadmap for a greenfield product area, supporting org/hiring strategy, etc.)
  • Create data-driven reports and decks for internal meetings, clients, and the board
  • Initially an IC role, and we would expect you to grow into a larger role within the organization

ABOUT YOU:

  • 5+ years of professional experience; Management consulting experience and/or MBA preferred, with at least 1 year of startup experience
  • Generalist: You work hard, learn quickly, and like wearing many hats
  • Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
  • Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
  • Data-driven: Analytical, excellent with excel, SQL, presenting data
  • Nice to have: Product-oriented - Previously have worked closely with engineering and product teams to define requirements and implement solutions 

BENEFITS & PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual offsites!
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more!

POSITION LOCATION & OFFICES:

This position is available in New York City.


We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.


Top Skills

SQL

What the Team is Saying

Noah
Audra
Newton
Kelly
Lauren
Enrico
The Company
HQ: New York , NY
99 Employees
Hybrid Workplace
Year Founded: 2020

What We Do

Regal drives 25%+ more revenue for outbound contact centers. Build data-driven omni-channel outbound customer experiences that maximize new sales and lifetime value.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Regal.io Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We're in office Tues-Thurs & WFH on Mon/Fri. Our HQ is in NYC and we have a smaller satellite office in Boston! Annual offsites in fun spots such as Breckenridge, Miami, & more!

Typical time on-site: 3 days a week
Company Office Image
HQNew York, NY
Boston, MA
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account