Business Operations Analyst

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description:

As a member of the The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence.
Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities. 
You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done. 
The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.

Responsibilities:

Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
Manage partner account setups and cross-system data integrity
Act as the primary contact for partner inquiries and operational escalations
Resolve or redirect internal operational issues
Enforce compliance with partner program policies and guidelines
Mitigate operational risks and implement scalable process improvements
Produce SOPs, training materials, and technical documentation
Drive automation and system enhancements for efficiency
Monitor SLAs, KPIs, and overall performance metrics

Key Competencies
Process-oriented and operationally disciplined
Strong sense of ownership and accountability
Solutions-oriented mindset with a proactive approach
Ability to navigate ambiguity and drive structure
Collaborative and adaptable team player
Data-driven decision making and analytical thinking

Experience/Skills Required:

Bachelor's degree or equivalent combination of education and experience
5+ years Channel or Sales Operations support experience
Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.
Extreme attention to detail with a strategic eye
Analytical thinking and driving operational excellence and improvement
Demonstrated participation in process improvement initiatives and/or project management experience

Other Requirements/Nice to have:
Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
Experience with Partner Program Operations and Support
Fluency in English and one or more other languages including Spanish is a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.