Business Operations Analyst

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Operations Analyst do at Fiserv? 

The Business Operations Analyst is an integral member of our Banking organization’s Strategic Programs team. This role serves as an extension of the leadership team and is highly visible across all Fiserv teams. You will have ownership of important internal business processes, as well as manage important ad hoc projects that drive client health, strategic direction, and operational efficiencies.  Your role is to drive excellence through accountability, accurate work, quick communication, and your ability to lead key business leaders through difficult decisions. You must be skilled at listening and interacting from a neutral position and leveraging experience to find common ground for multi-functional teams. You will often collaborate with multiple Fiserv teams to collect group consensus. You will not be managing people; however, you will be managing processes and projects and will directly lead day-to-day activities of teammates who also assist with this process.

What you will do:

• Build strong partnerships with Implementations, Business Leaders, Sales, Client Support, Development, Product Management, Account Management, and Service Management teams.
• Maintain an ongoing interface with external and internal stakeholders in areas such as decision analysis, planning and execution, and technical needs.
• Project management facilitation; this includes effectively communicating the process, organizing the schedule, communicating deadlines for intake, anticipating problems and pursuing resolutions, and ensuring a good communication plan is developed and executed.
• Constantly seek and execute operational efficiency ideas, analyzing and detailing business processes and documentation.
• Execute process and project management procedures utilizing key tools -- Clarity, SharePoint, ServicePoint, eCRM, and Microsoft Office Suite including PowerBI (for Data analysis).
• Execute on Change Management through the organization.
• Manage external partner relationships as needed for strategic projects

What you will need to have:

• Bachelor’s degree in finance, business, or related fields, and/or equivalent military experience.
• 4+ years of experience in working with business stakeholders and business users in gathering requirements, creating acceptance criteria, and presenting the proposed solutions to leadership teams.

What would be great to have:

• Demonstrated experience with project coordination and proven project management skills, leading conversations (verbal and written) with clients and other stakeholders.
• Experience reading and navigating contracts/SOWs.
• Experience with Estimation/ Pre-sales planning.
• Experience with sales teams and sales operations.
• Previous experience working in Financial Services.
• Knowledge of PowerBI or similar tool.

How you will work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.