The Role
Manage on-site 24-hour dark store operations, oversee inbound to dispatch processes, meet SLAs/KPIs, implement process improvements, ensure WSH compliance and accurate stock control, perform periodic stock takes, manage scheduling and manpower, liaise with commercial teams on inventory issues, and maintain stakeholder relationships to ensure timely, accurate order dispatch.
Summary Generated by Built In
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description- The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
- Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
- Responsible for steering the warehouse operations to the agreed SLAs and KPIs
- Proactively recommend and implement operational goals, objectives, and process improvements
- Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
- Allocate resources to ensure optimal efficiency (scheduling)
- Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
- Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
- Effectively ensure that the implementation of policies, procedures and work standards are met
- Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
- Ensure warehouse housekeeping and workplace safety
- Ensure timely dispatch of orders with 100% accuracy.
- Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
- Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders
- Bachelor’s from a reputable university
- In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
- Knowledge of industry’s local legislation
- Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community
- Working knowledge of performance/operation metrics
- Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
- Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
- Self-motivated and able to work independently
- Outstanding communication and people skill
Skills Required
- Bachelor's degree from a reputable university
- Minimum on-site presence of 6-8 hours daily at the dark store
- In-depth knowledge of operations and first principles (supply chain, JIT, Six Sigma)
- Knowledge of local industry legislation
- Stakeholder management experience with vendors, neighbors, and riders
- Working knowledge of performance and operation metrics
- Familiarity with Warehouse Management Systems, demand forecasting, and stock replenishment tools
- Excellent manpower planning and scheduling skills
- Self-motivated and able to work independently
- Outstanding communication and people skills
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
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The Company
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
