Our Opportunity
Chewy Pharmacy Operations relies on timely, trusted data to deliver safe, efficient, and world-class customer experiences across Vet Services and Rx Fulfillment teams. We are looking for a Business Intelligence Manager to lead the analytics strategy, delivery roadmap, and team execution that help Pharmacy Operations leaders and operators understand performance, improve processes, and make better decisions each day.
In this role, you will partner directly with Operations, Operations Support, Technology, and other stakeholders to understand business problems, operational processes, and decision-making needs. You will lead a team of BI Engineers and Analysts to build scalable, governed data and analytics solutions that support daily business and operations decisions.
This is a hands-on leadership role. You will be expected to set direction, lead projects, mentor and develop Team Members, improve team mechanisms, and still contribute directly to solution design, technical execution, and deep-dive analysis. Approximately 40% of this role will focus on hands-on execution, with the remainder on strategic ownership, people leadership, stakeholder partnerships, and delivery management.
What You'll Do
- Own the BI strategy for Pharmacy Operations domains, ensuring analytics work aligns with business priorities, operational decision-making needs, and scalable data architecture.
- Lead, coach, and develop a team of BI Analysts and Engineers by setting priorities, raising quality standards, clarifying expectations, reviewing work, and helping Team Members grow their technical, analytical, and stakeholder-management skills.
- Partner with stakeholders across Rx Fulfillment, Vet Services, Technology, Operations Support, and related teams to understand their processes, define problems, find opportunities, and translate ambiguous needs into clear analytics priorities.
- Lead multi-functional BI and analytics projects from discovery through adoption, including scope definition, milestone planning, dependency management, risk communication, delivery, and post-launch measurement.
- Own domain-level data products, dashboards, metrics, and reporting mechanisms that are accurate, trusted, scalable, maintainable, and adopted by business teams.
- Establish and improve operating mechanisms for intake, prioritization, metric governance, documentation, data quality, recurring business reporting, and analytics delivery.
- Design and deliver scalable curated datasets, data models, dashboards, semantic layers, and recurring reporting that support Pharmacy Operations.
- Build, review, and improve SQL, data pipelines, ETL/ELT workflows, and BI assets using best practices for performance, reliability, testing, validation, documentation, and long-term maintainability.
- Perform and guide deep-dive analysis and root-cause investigations to explain performance trends, quantify impact, and recommend operational actions.
- Communicate insights, tradeoffs, risks, and progress clearly to technical and non-technical stakeholders, including senior operations and business leaders.
- Champion standards for BI engineering and analytics quality, including code reviews, modeling conventions, metric definitions, validation routines, visualization best practices, and adoption of reusable analytics patterns.
What You'll Need
- Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, or a related field, or equivalent practical experience.
- 5+ years of experience in Business Intelligence, Analytics Engineering, Data Engineering, or a similar analytics role, with experience delivering scalable data and reporting solutions for business or operations teams.
- Experience leading, mentoring, or developing BI, analytics, or data professionals, reviewing work, including setting direction, elevating quality standards, and helping others grow.
- Demonstrated ownership of analytics domains, data products, or business-critical reporting ecosystems beyond individual dashboards, reports, or pipelines.
- Strong SQL skills and experience building performant data models, curated datasets, dashboards, and reporting layers in a modern cloud data warehouse environment such as Snowflake or equivalent.
- Solid understanding of data warehouse and BI concepts, including dimensional modeling, ETL/ELT patterns, metric definitions, data quality, documentation, and governed reporting practices.
- Experience partnering with business and technical stakeholders to understand ambiguous problems, define requirements, manage priorities, and deliver analytics solutions supporting operational decision-making.
- Ability to lead cross-functional projects, communicate tradeoffs and risks, manage dependencies, and drive work from discovery to delivery and adoption.
- Self-starter attitude with strong ownership, sound judgment, and the ability to operate effectively through ambiguity.
Bonus
- Formal people management experience in a BI, analytics, analytics engineering, or data engineering environment.
- Experience with dbt or similar governed modeling frameworks.
- Experience implementing data quality monitoring, alerting, or incident response patterns for analytics datasets.
- Python experience for analysis, automation, or operational analytics workflows.
- Experience supporting pharmacy, healthcare, fulfillment, operations, eCommerce, or other quality-sensitive operational environments.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, or related field, or equivalent practical experience.
- 5+ years of experience in Business Intelligence, Analytics Engineering, Data Engineering, or similar analytics role delivering scalable data and reporting solutions.
- Experience leading, mentoring, or developing BI, analytics, or data professionals, including setting direction and reviewing work.
- Demonstrated ownership of analytics domains, data products, or business-critical reporting ecosystems beyond individual dashboards or pipelines.
- Strong SQL skills and experience building performant data models, curated datasets, dashboards, and reporting layers in a cloud data warehouse (e.g., Snowflake).
- Solid understanding of data warehouse and BI concepts including dimensional modeling, ETL/ELT patterns, metric definitions, data quality, documentation, and governed reporting.
- Experience partnering with business and technical stakeholders to define requirements, manage priorities, and deliver analytics solutions for operational decision-making.
- Ability to lead cross-functional projects, communicate tradeoffs and risks, manage dependencies, and drive work from discovery to adoption.
- Self-starter attitude with strong ownership, sound judgment, and ability to operate effectively through ambiguity.
- Formal people management experience in a BI, analytics, analytics engineering, or data engineering environment.
- Experience with dbt or similar governed modeling frameworks.
- Experience implementing data quality monitoring, alerting, or incident response patterns for analytics datasets.
- Python experience for analysis, automation, or operational analytics workflows.
- Experience supporting pharmacy, healthcare, fulfillment, operations, eCommerce, or other quality-sensitive operational environments.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
