Translate By Humans Jobs

Business Development

Translate By Humans

Business Development

Posted 2 Days Ago

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Ahmedabad, Gujarat, IND

In-Office

Junior

Professional Services

The Role

Client-facing Business Development role in localisation: handle inbound sales, acquire and manage B2B clients, coordinate internal teams and vendors, oversee projects and events, ensure customer satisfaction and retention, and prepare reports.

Summary Generated by Built In

Translate By Humans is in search of a highly organized, quick-learning, and committed Client

Service Expert with exceptional work ethics to attend to customer needs and ensure

seamless cooperation.

Requirements

∙Understanding the type of inquiry, responding to them on time, and service oriented

manner. (Inbound Sales)

∙Establish, maintain, and leverage client relationships time to time.

∙Oversee projects from client acquisition to coordination with the operations team

and delivery of the final project to clients.

∙Be the point of contact between the client and internal teams, and responsible for

accurately conveying the client’s requirement to the internal teams.

∙Ensure ongoing support for customer satisfaction and retention.

∙Effectively manage accounts/client relationships through various activities such as,

Email, Meetings, LinkedIn reach out, and Calls.

∙Be open to learning and utilising the latest technologies, services and tools.

∙Respond to consumer issues that are brought to your notice and promptly address

them.

∙Should be responsible to handle client calls and interpretation events as and when

required.

∙Attending an event, being the main POC between the client and vendors throughout

the event.

∙Once the event is confirmed, create a project task and do the needful.

∙Keeping track of the events and creating reports every month.

∙Maintaining Vendor Database and building relationships with Vendors.

∙Contacting Vendors as and when the event is scheduled and should be able to judge

the right vendors for the event.

∙Getting on Vendor Calls to understand their expectations and match our

requirements.

∙Understanding the event details of the client, arranging Interpreters, and necessary

documents (NDA/Agreement), and attending the specific event.

∙Maintain and strengthen relationships with existing and new vendors through regular

communication, feedback, and further development plans.

∙Customer-oriented personality.

∙Excellent English communication skills, both written and spoken.

∙Strong email writing abilities.

∙Proactive approach with the capability to manage, organise, and prioritise workloads

independently.

∙Comfortable with participating in video meetings, recordings, and demonstrating

excellent presentation and communication skills.

∙Team worker and ready to meet client’s expectations as promised (This includes

working on weekends (if needed and urgent).

∙Prepared to work on a target basis once the probationary period is completed.

∙Well - versed with platforms like Google Meet, Zoom, Teams, and Webex.

Experience: Prior 1 – 2 years of experience in the localisation industry and handling B2B clients.

Shift Timings: 1 pm – 10 pm IST (UK Shift).

Benefits

Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)

Access to top-tier clients and complex business challenges

Work with a collaborative team who supports and encourages each other

Continuous development through our comprehensive learning approach

Tools, equipment, and guidance you need, to not just succeed but set new heights of success

We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.

We encourage and fully support flexible working
Last but not the least, the opportunity to get involved, share ideas, and upskill right from the get-go. At TBH, you will make a real, tangible difference to the business, while furthering your own career.

Skills Required

1-2 years of experience in the localisation industry handling B2B clients
Excellent English communication skills, both written and spoken
Strong email writing abilities
Experience with inbound sales and responding to inquiries in a service-oriented manner
Experience establishing, maintaining, and leveraging client relationships
Ability to oversee projects from client acquisition to delivery and coordinate internal teams
Experience managing accounts/client relationships via Email, Meetings, LinkedIn outreach, and Calls
Well-versed with platforms like Google Meet, Zoom, Microsoft Teams, and Webex
Vendor management experience: maintain vendor database, select and liaise with vendors, join vendor calls
Able to attend events, act as main POC between client and vendors, arrange interpreters and NDAs
Proactive, organized, able to prioritise workloads independently and work weekends if needed
Open to learning and utilising the latest technologies, services and tools
Prepared to work on a target basis after probation

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The Company

45 Employees

Year Founded: 2013

What We Do

Translate By Humans is a London-based language services provider offering professional, fast, accurate, and affordable language solutions in more than 180 languages. Its services include translation, localization, interpreting, subtitling, voiceovers, transcription, multilingual desktop publishing, localization testing, and language quality assurance. The company helps businesses and individuals communicate across markets through certified, multilingual support tailored to international communication needs worldwide.